Airport Shuttle Driver — Night Shift | Customer Service Pro

WallyPark

Los Angeles (CA)

On-site

USD 46,000 - 52,000

Full time

14 days+

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Benefits offered by this job

Comprehensive benefits package

Paid holidays

Medical/Dental/Vision

401(k) plan

Professional development

Growth opportunities

Referral program

Shift premium

Job summary

Airport Center Parking in the Los Angeles area is seeking Class B CDL shuttle drivers to transport passengers to and from airport parking facilities. Full-time roles offer a comprehensive benefits package, paid holidays, medical/dental/vision, 401(k) savings, and professional development.

Night shifts include a $1/hr premium, with a pay rate of $22.50/hr for Class B CDL drivers. Minimum requirements include HS diploma or 5 years shuttle driving, clean driving record, ability to pass a physical,

Qualifications

HS Diploma or five years of shuttle driving experience and must be at least 21 years of age
Reading: Average Level: Ability to read, analyze, and interpret, federal, state, and local transportation regulations as well as reports and procedures.
Communication: Must be able to read and speak the English language sufficiently (DOT Requirement)
Math: Average Level: Ability to add, subtract, divide and multiply.
Writing: Average Level: Ability to write statements/reports.
Technical Skill: Knowledge of all working functions of a shuttle bus, ADA lifts, wheelchair securement, GPS, video/audio camera, proper stowage, and securement of luggage
Customer Service Experience: Proper greeting of customers, proper etiquette with ADA passenger, proper handling of upset customers, promoting the company APP, benefits, and programs.
Physical: Must be willing to pass a physical as part of the selection process as required by airport, federal DOT and/or state regulations.
Licenses & Endorsements: Must possess the appropriate license, endorsements and or medical certification to operate a shuttle bus. Have a good driving record. Must have excellent verbal communication skills. Must be able to work in a team environment.

Responsibilities

Must be available to work all shifts, including holidays.
Report to work on time and in uniform.
Conduct shuttle pre-trip inspection, complete the pre-trip inspection form, report deficiencies, log passenger counts and accurately complete all reports/form.
Greet each customer with a smile, provide pleasant customer service, offer assistance with luggage and be available to customer for customer service-related questions and issues.
Demonstrate knowledge of the facility and airport terminals.
Cooperate with all team members to provide the best possible service.
Must be able to answer inquiries about all rates services and promotions.
Utilize etiquette and professionalism during interactions with customer and in the work- place.
Assist in the loading and unloading of customer luggage.
Knowledge of airport roads and terminal locations to allow for expeditious drop-off and pick-up.
Implementation and recognition of defensive/safe driving techniques.
Assisting ADA passengers.
Communicate effectively with other drivers and dispatchers/supervisors to ensure effective fleet operations.
Compliance with federal, state and local agency regulations in regard to the transport of passengers to/from the airport.
Maintain clean and orderly shuttle bus.
Report any operational issues with customers, airport conditions, road & traffic problem.
Ability and willingness to perform the following job functions– valet, bus washing and facility cleanliness.
Provide customer satisfaction.
Comply with company rules, policies and standard operating procedures/company’s handbook.
Maintain communication with the supervisor on duty.
Report all incidents/accidents to the supervisor on duty.