Airport Shuttle Driver — Friendly, Safe Service (Night Shift)

WallyPark; Lancaster (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Paid Holidays, Vacation, & Sick Time

Medical, Dental, Vision and 401(k) sav

Professional Development

Growth Opportunities

Employee Referral Program

Pay rate $22.50/hr Class B CDL

Shift Premium $1/hr (9pm-4am shift)

Job summary

Airport Center Parking is seeking a friendly, reliable shuttle driver to transport passengers to and from airport parking facilities. You will assist customers with luggage, maintain a professional demeanor, and work all shifts, including holidays.

A valid Class B CDL and clean driving record are required; prior shuttle experience is a plus. We offer a comprehensive benefits package, paid holidays, vacation and sick time, medical/dental/vision and a 401(k).

Qualifications

• HS Diploma or five years of shuttle driving experience and must be at least 21 years of age.
• Reading: Ability to read, analyze, and interpret, federal, state, and local transportation regulations as well as reports and procedures.
• Communication: Must be able to read and speak the English language sufficiently (DOT Requirement).
• Math: Ability to add, subtract, divide and multiply.
• Writing: Ability to write statements/reports.
• Technical Skill: Knowledge of all working functions of a shuttle bus, ADA lifts, wheelchair securement, GPS, video/audio camera, proper stowage, and securement of luggage
• Customer Service Experience: Proper greeting of customers, proper etiquette with ADA passenger, proper handling of upset customers, promoting the company APP, benefits, and programs.
• Physical: Must be willing to pass a physical as part of the selection process as required by airport, federal DOT and/or state regulations.
• Licenses & Endorsements: Must possess the appropriate license, endorsements and or medical certification to operate a shuttle bus. Have a good driving record. Must have excellent verbal communication skills. Must be able to work in a team environment.

Responsibilities

• Must be avavilable to work all shifts, including holidays.
• Report to work on time and in uniform.
• Conduct shuttle pre-trip inspection, properly complete the pre-trip inspection form, report deficiencies, log passenger counts and accurately complete all reports/form.
• Greet each customer with a smile, provide pleasant customer service, offer assistance with luggage and be available to customer for customer service-related questions and issues.
• Demonstrate knowledge of the facility and airport terminals.
• Cooperate with all team members to provide the best possible service.
• Must be able to answer inquiries about all rates services and promotions.
• Utilize etiquette and professionalism during interactions with customer and in the work- place.
• Assist in the loading and unloading of customer luggage.
• Knowledge of airport roads and terminal locations to allow for expeditious drop-off and pick-up.
• Implementation and recognition of defensive/safe driving techniques.
• Assisting ADA passengers.
• Communicate effectively with other drivers and dispatchers/supervisors to ensure effective fleet operations.
• Compliance with federal, state and local agency regulations in regard to the transport of passengers to/from the airport.
• Maintain clean and orderly shuttle bus.
• Report any operational issues with customers, airport conditions, road & traffic problem.
• Ability and willingness to perform the following job functions– valet, bus washing and facility cleanliness.
• Provide customer satisfaction.
• Comply with company rules, policies and standard operating procedures/company’s handbook.
• Maintain communication with the supervisor on duty.
• Report all incidents/accidents to the supervisor on duty.

Skills

Reading

Communication

Math

Writing

Technical skill

Customer service

Physical fitness

Licenses & endorsements

Education

HS Diploma or five years shuttle driving experience

Job description

Airport Center Parking is seeking a friendly, reliable shuttle driver to transport passengers to and from airport parking facilities. You will assist customers with luggage, maintain a professional demeanor, and work all shifts, including holidays.

A valid Class B CDL and clean driving record are required; prior shuttle experience is a plus. We offer a comprehensive benefits package, paid holidays, vacation and sick time, medical/dental/vision and a 401(k).