Airport Services Agent

Louis Armstrong New Orleans International Airport; El Segundo (CA); On-site; USD 50,839 - 62,136; Full time

Benefits offered by this job

14 paid holidays

13 paid vacation days

Healthcare plans

Paid parental leave

Pension options

Employee development courses

Job summary

A major airport in Louisiana is seeking an Airport Services Agent to provide technical support, including installation of hardware/software, user training, and troubleshooting. Candidates must have a Bachelor's degree in Computer Science or a related field, a valid driver's license, and the ability to pass background checks. This position offers a competitive salary and comprehensive employee benefits.

Qualifications

• Bachelor's Degree in Computer Science or a closely related field.
• Valid driver's license and eligibility for auto liability insurance.
• Ability to pass background checks as required.

Responsibilities

• Install computer hardware and software for users.
• Train users on systems and troubleshoot problems.
• Create microcomputer systems and process data.

Skills

Technical support

Problem-solving

User training

Education

Bachelor's Degree in Computer Science or related field

Job description

AIRPORT SERVICES AGENT (TECHNICAL SUPPORT) (CLASS CODE 8310)

Class Title: AIRPORT SERVICES AGENT (TECHNICAL SUPPORT) (CLASS CODE 8310)

Class Code: 8310

TECH Salary: $56,488.00 Annually

• Definition
• Benefits

Kind of Work

Responsible technical work of a specialized nature working with New Orleans Aviation Board staff and users to install computer hardware and software; train users; solve computer hardware and software problems; create microcomputer systems and databases; process and analyze reference data and information; and related work as required.

Minimum Qualifications

• A Bachelor's Degree in Computer Science, Information Technology, or a closely related field from an accredited college or university.
• A valid driver's license. Applicants must be eligible for coverage under the airport's auto liability insurance policy. If hired, Aviation employees must maintain all required licenses, permits, certificates, and auto liability insurance eligibility during the duration of their employment. Failure to comply with any of the above listed provisions may result in termination.
• Prior to appointment, the hiring agency is required to verify education and driver's license claimed by the applicant to qualify for this classification. If selected for hire, the applicant must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.

Kind of Exam

A rating of training and experience, weighted 100%. All related previous experience will be considered for qualification purposes, however credit on the rating of training and experience will only be given for experience gained within the last ten (10) years.

This is an original entrance examination.

This position requires a one year probationary period.

Note: Candidates must pass a personal, criminal, and employment background check required under federal regulations.

Employment with the City of New Orleans brings many great benefits.

• 14 paid holidays in 2025.
• 13 paid vacation days per year including during your first year of employment. Additional bonus vacation days the longer you are employed.
• 13 paid sick days per year including during your first year of employment. Additional bonus sick days the longer you are employed.
• Use or lose your days, off? Not here! You can roll an unlimited number of unused sick days and up to 45 unused vacation days to the next year.
• We pay you for unused vacation and sick days when you leave City government.
• Depending on your job, your department may also offer remote work, flexible schedules, and/or shift work.

Thinking of starting a family or adding to your family?

• We offer 12 weeks of paid time off for bonding with a newborn, adopted, or fostered child. This is in addition to your sick and vacation leave. Full-time employees with one year of service qualify for this program.

Need insurance for you and/or your family?

• We offer healthcare plans as low as $60.31 biweekly for individual employees. Our plan covers medical, prescription drugs, dental, and vision. The plan also includes access to telemedicine. Plan members can also opt to cover their children, spouses and same or opposite sex registered domestic partners.
• We also offer a Flexible Spending Account that can reduce taxes for employees by allowing for pre‑tax contributions for healthcare, childcare, and commuter costs.
• A completely free $25,000 life insurance policy is also available for all full‑time employees.

Have student loan debt?

• The City of New Orleans is a qualified employer under the federal Public Service Loan Forgiveness Program (PSLF).

Are you part of the FIRE (Financially Independent/Retire Early) movement? Don't want to work forever? We have options to help.

• Pension, Pension, Pension! Depending on your job you can participate in one of several pension systems and enjoy this great benefit.
• You can also participate in a Deferred Compensation Plan (457b) which allows you to defer up to $23,500 of your pretax income each year to supplement your retirement savings.

Let's talk pay

• We offer competitive pay including pay increases based on the length of your employment. We also offer special pays for educational advancement, professional certifications and specialized work assignments.

Love to learn?

• Our Employee Growth and Development Division offers free courses in over 50 topics including Leadership, Personal Finance, Conflict Management, Excel, Managing Stress, and Business Writing.

We take care of our employees during emergencies

• Employees who work during declared emergencies receive extra pay.
• Employees who can't work due to emergency related workplace closures continue to receive their normal pay.

Want to make a difference?

• We need you! Make an impact on our community through your work in City government!