Airport Security Ops Supervisor — Lead & Coach Teams

TSA Careers Center; West Bend (IA); On-site; USD 34,000 - 69,000; Full time

Benefits offered by this job

Federal benefits

Tuition support

Retirement program

Job summary

Transportation Security Administration is seeking a Supervisory Transportation Security Officer in West Bend, Wisconsin. The role focuses on supervising officers, managing screening operations, and coordinating staffing across checkpoints or baggage screening activities.

It requires strong judgment, effective communication, and leadership under routine and security-time pressures. Responsibilities include directing personnel, ensuring adherence to TSA procedures, coaching staff, handling

Qualifications

• At least one year of specialized experience supervising transportation-security operations.
• At least six months of experience as a work leader, team leader, or supervisor.

Responsibilities

• Supervise Transportation Security Officers and Lead Transportation Security Officers.
• Oversee passenger, carry-on baggage, checked baggage, or cargo-screening operations.
• Assign work, establish priorities, and coordinate employee rotations and coverage.
• Make security-based decisions using TSA procedures, operational information, observation, and professional judgment.
• Review employee performance and provide coaching, instruction, and developmental feedback.
• Approve leave and address routine employee or workplace concerns.
• Respond to security incidents, checkpoint disruptions, and emergency situations.
• Prepare operational briefings, checkpoint logs, incident reports, and management communications.
• Coordinate with airport stakeholders, law-enforcement personnel, and TSA leadership when required.
• Recommend improvements to screening procedures, staffing plans, and airport operations.

Job description

Transportation Security Administration is seeking a Supervisory Transportation Security Officer in West Bend, Wisconsin. The role focuses on supervising officers, managing screening operations, and coordinating staffing across checkpoints or baggage screening activities.

It requires strong judgment, effective communication, and leadership under routine and security-time pressures. Responsibilities include directing personnel, ensuring adherence to TSA procedures, coaching staff, handling