Airport Security Operations Center Operator

Aerostar Airport Holdings, LLC; Carolina (PR); On-site; USD 42,000 - 62,000; Full time

Job summary

Aerostar Airport Holdings, LLC is seeking a security-focused professional to monitor surveillance systems and manage access to AOCC-controlled areas at the airport. You will coordinate with security staff and contractors to enforce policies and respond to incidents.

The role requires bilingual English/Spanish communication, customer service experience, and basic computer skills. Daily duties include incident documentation, log maintenance, and assisting in emergency responses.

Qualifications

• Associates Degree.
• The position requires one (1) year of related experience or customer service experience or a combination of education and experience.

Responsibilities

• Follow all Standard Operations Procedures or protocols established by the Security Department for the AOCC Security Operations in accordance with rules and regulations established by the Federal Government.
• Monitors security electronic systems, doors, fire alarms, cameras among others to avoid any emergency or security breaches.
• Maintains direct and effective communication with external or internal personnel related to law enforcement, maintenance, operations, medical emergencies among others.
• Coordinate with Aerostar Security Officers, Aerostar Security Lead’s and/or Contracted Security Company for official business purposes accesses to the secure and sterile areas.
• Identifies the improper use of the access privileges assigned to SIDA access cards, staff, employee and sub-contractors.
• Prepares and provides incident reports upon request from authorized personnel on a daily basis.
• Maintains a log for all incidents, service requests, emergencies or incidences calls received at AOCC form employees, visitors, State or Federal agencies, airport community and outside the airport calls. Coordinate and activate the proper resources to respond and resolve each situation.
• Assists with troubleshooting and identify communications problems in panels systems with cameras, alarms doors and readers.
• Perform a daily audit of the CCTV System and the Control Access System (Continuum), in the designated format and send a report to the intended management personnel.
• Participates in meetings, trainings and orientations.
• Support any other events, incidents and or emergencies that interfere or interrupt any security measures established at the airport.
• Execute any other duties assigned by the Supervisor.

Skills

Bilingual Spanish/English

Customer service experience

Radio communication

Computer basics

Public interactions

Education

Associates Degree

Job description

Aerostar Airport Holdings, LLC is seeking a security-focused professional to monitor surveillance systems and manage access to AOCC-controlled areas at the airport. You will coordinate with security staff and contractors to enforce policies and respond to incidents.

The role requires bilingual English/Spanish communication, customer service experience, and basic computer skills. Daily duties include incident documentation, log maintenance, and assisting in emergency responses.