Airport Operations Crew

JetBlue Airways Corporation; Boston (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan and company match

Crew member travel benefits

Job summary

JetBlue Airways Corporation in Boston is actively seeking an Airport Operations Crew member to deliver outstanding customer service and support throughout airport operations. You will check in passengers, assist with luggage, make announcements, and coordinate with team members to ensure smooth arrivals and departures.

The role requires a High School Diploma or GED, 18+ years old, and at least 1 year of customer service or sales experience.

Qualifications

• High School Diploma or GED required.
• At least 18 years old.
• One year of customer service or sales experience.
• Fluency in written and spoken English.
• Must pass a pre-employment drug test.
• Must be able to obtain and maintain a valid SIDA badge.
• Able to work flexible hours including holidays and weekends.

Responsibilities

• Tag, lift, and handle customer luggage.
• Announce flight arrivals, departures, and pre-boarding information via the public address system.
• Communicate with customers to keep them informed.
• Offer ancillary products such as Even more speed and Even more space.
• Coordinate duties with coworkers and other departments to ensure proper handling of customers.
• Prepare aircraft cabin for boarding and departure, including cleaning seats, galleys, lavatories and floors.
• Operate airport equipment (Jet bridge, airstairs, etc.) and communicate with operations.
• Assist customers with special needs, including boarding assistance.
• Rotate through all Airport Operations functions (gate, ticket counter) as needed.
• Complete other duties as assigned.

Skills

Customer service

Public speaking

Communication

Education

High School Diploma or GED

Tools

Public Address System

Handheld radios

Job description

Select how often (in days) to receive an alert:

The Airport Operations Crew provides award-winning customer service to customers in the airport. The crewmember checks in and verifies customers’ personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad-hoc requests as needed.Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment.

Essential Functions

Tag, lift, and handle customer luggage

Announce flight arrivals, departures, and pre-boarding information via the public address system

Communicate with our customers to keep them constantly informed

Offer ancillary products to our customers such as “even more speed” and “even more space”

Coordinate various duties with coworkers and other departments to ensure proper handling of customers

Help prepare aircraft cabin for customer boarding and departure, which includes cleaning of seats, seat-pockets, gallies, lavatories and floor

Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.

Assist customers with special needs, e.g. customers who need assistance in boarding

Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)

Other duties as assigned

Minimum Experience and Qualifications

High School Diploma or General Education Development (GED) Diploma

At least eighteen (18) years old

One (1) year of customer service or sales experience

Strong interpersonal and listening skills

Complete fluency in written and spoken English

Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Customer Service, and Safety Orientation using AI- orstatistically-basedscoring

Must be able to adhere to JetBlue Uniform Policy Manual Standards

Able to travel and/or work variable hours, flexible shifts, including holidays and weekends

Experience using a mouse, computer, keyboard and basic word processing, email and office applications

Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements

Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

Experience performing under pressure and within fixed time constraints

Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards

Depending on location, may need to acquire and maintain a United States Customs Clearance

Available for occasional overnight travel (10%)

Able to make occasional trips to other locations for training or temporary assignment

Must pass a pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required, this position is not eligible for visa sponsorship

For internal candidates, good standing in attendance performance and safety

Preferred Experience and Qualifications

Two (2) years of customer service, volunteer experience or sales experience

Knowledge of customer service principles and practices strongly

Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)

Regular attendance and punctuality

Ability to work flexible hours including holidays/ weekends/ and overnight shifts

Able to maintain a professional appearance

When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun

Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities

The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment

Computer and other office equipment

Public Address System

Jet bridge and/or air stairs (customer enplaning/deplaning equipment)

Handheld radios

Free-standing computer kiosks used to identify and process customer reservations

Light Emitting Diode (LED) screens and signs

Subject to weather and elevated noise levels within airports

Ability to stand for an extended period of time

Mandatory over-time may be required to cover irregular operations which occasionally cause extended work days

Physical Effort

Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools.

Compensation

• The base pay range begins at $19.17 an hour. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more

JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.