Airport Manager

avisbudget; Cleveland (OH); Vor Ort; USD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision, Life and DI

401(k) with company match

Full training to learn the business

Employee discounts on Avis/Budget cars

Employee Assistance Program

Zusammenfassung

Avis Budget Group in Cleveland, OH seeks an Airport Manager to oversee operations across our airport location, ensuring safe, profitable service and high customer satisfaction. You’ll lead teams, manage staffing and budgets, and coordinate vehicle rentals and related services.

The role requires strong leadership, P&L awareness, excellent communication, and a hands-on approach to daily operations. You’ll drive process improvements, monitor performance, and partner with corporate to meet targets.

Qualifikationen

• BA/BS required.
• 1+ years of leadership and management experience.
• Experience in car/truck rental, HR, training, customer service and operations.
• Working knowledge of P&L.
• Strong decision making and independent judgment to set operational plans.
• Strong analytical and math skills; review reports to determine actions.
• Excellent management skills and ability to lead many staff.
• Strong communication to convey vision and day-to-day ops to diverse audiences.
• Strong organization and administration to maintain daily records.
• Strong time-management and multi-tasking in a fast-paced environment.
• Strong customer service orientation.
• Strong problem-solving and results-oriented mindset.
• MS Office proficiency; familiarity with industry tools.
• Willingness to travel.

Aufgaben

• Oversee all activities for airport location(s) and rentals, ensuring smooth, profitable operations.
• Plan staffing schedules and manage exempt and nonexempt personnel.
• Address customer complaints promptly and effectively.
• Provide statistical information related to transactions and revenue projections.
• Assist in preparation of annual budget.
• Monitor gasoline pricing for costs.
• Implement HR policies.

Kenntnisse

Leadership & management

Car/truck rental

P&L knowledge

Communication skills

Organization & administration

Time management

Customer service

Problem solving

MS Office

BART & O2

Ausbildung

Bachelor's Degree

Tools

BART

O2

Jobbeschreibung

As an Airport Manager, you'll oversee all activities at our airport location and ensure we're running smoothly and profitably with satisfied customers and employees alike.

What You’ll Do:

• Manage all activities for multiple airport locations related to servicing of customers at the rental counter and arranging for the rental of vehicles, the selling of incremental products to customers, and the cleaning and preparation of returned vehicles for the next rental
• Manage, plan, and implement staffing schedules based on business demands and transaction levels and oversee exempt and nonexempt personnel
• Ensure customer complaints are handled and resolved in a timely and effective manner
• Provide statistical information relating to transaction and revenue projects
• Assist management in the preparation of annual budget
• Monitor the price of gasoline charges currently being paid
• Implement HR policies

Perks You’ll Get:

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• Contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

What We’re Looking For:

• BA/BS - Bachelor's Degree or equivalent required
• 1 + years of leadership and management experience
• Experience in car/truck rental preferred, human resources, training, customer service and general operations.
• Working knowledge of P&L
• Strong decision making ability and independent judgment to establish operational plans, within operational guidelines and in support of the business plan.
• Strong analytical and math skills. Must be able to review numerous reports and other sources of data in an effort to determine best course of action.
• Excellent management skills. Must be able to provide direction and support to a large number staff
• Very strong communication skills, including the ability to clearly articulate company vision as well as communicate accurate day-to-day operations information to a wide variety of audiences, including staff, operations management, independent contractors and vendors.
• Very strong organization and administration skills to ensure day to day smooth operations with detailed, accurate records.
• Strong time-management and multi-tasking skills with the capability to determine priorities in a fast paced, changing environment.
• Strong customer service skills. Must be able to provide good customer service directly to customers, and prioritize operations based on customer rental needs.
• Strong problem-solving skills and results-driven orientation. Ability to demonstrate the drive to achieve results and continuous improvement. Ability to manage performance of staff to drive district results.
• Working knowledge of MS Office, BART & O2
• Willingness to travel

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Cleveland

Ohio

United States of America