Airport Manager

Avis Budget Group; City of White Plains (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading company in the car rental industry is seeking an Airport Manager to oversee operations at their White Plains location. The role involves managing customer service, staff scheduling, and ensuring profitability while maintaining high satisfaction levels. Ideal candidates will possess a Bachelor's degree and relevant management experience, with a focus on customer service and operational efficiency.

Benefits

Comprehensive health insurance options

Voluntary benefits including auto, home, pet insurance

Tax-free benefits for transportation or parking expenses

401(k) plan with company match

Training and professional development

Employee discounts and assistance programs

Qualifications

• At least 1 year of leadership and management experience.
• Experience in car/truck rental, human resources, or operations preferred.
• Willingness to travel.

Responsibilities

• Manage all airport activities related to customer service and vehicle rentals.
• Plan and implement staffing schedules based on business demands.
• Handle and resolve customer complaints promptly.

Skills

Decision-making

Analytical skills

Communication

Organizational skills

Time-management

Customer service orientation

Problem-solving

Education

Bachelor's Degree or equivalent (BA/BS)

Tools

MS Office

BART

O2

Job description

Job Title: Airport Manager

As an Airport Manager, you'll oversee all activities at our airport location, ensuring smooth operations, profitability, and high customer and employee satisfaction.

Responsibilities:

1. Manage all airport activities related to customer service at the rental counter, vehicle rentals, upselling, and vehicle preparation.
2. Plan and implement staffing schedules based on business demands, overseeing both exempt and nonexempt staff.
3. Oversee customer shuttling between rental counters, vehicles, and airline terminals.
4. Handle and resolve customer complaints promptly and effectively.
5. Provide statistical data related to transactions and revenue.
6. Assist in preparing the annual budget.
7. Monitor gasoline pricing charges.
8. Implement HR policies.

Qualifications:

• Bachelor's Degree or equivalent (BA/BS).
• At least 1 year of leadership and management experience.
• Experience in car/truck rental, human resources, training, customer service, or operations preferred.
• Working knowledge of Profit & Loss statements.
• Strong decision-making and independent judgment skills.
• Excellent analytical, math, management, communication, organizational, and time-management skills.
• Customer service orientation and problem-solving abilities.
• Proficiency in MS Office, BART, and O2.
• Willingness to travel.

Perks:

• Comprehensive health insurance options.
• Voluntary benefits including auto, home, pet insurance, legal assistance, and more.
• Tax-free benefits for transportation or parking expenses.
• 401(k) plan with company match.
• Training and professional development.
• Employee discounts and assistance programs.

Avis Budget Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.