Airport Lounge Server FOH/BOH

Abby's Catering; Houston (TX); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Abby’s Catering in Houston’s IAH Airport Terminal B is seeking an Airport Lounge Server FOH/BOH to deliver a polished, guest-focused lounge experience for premium airline passengers.

The role supports both front-of-house and back-of-house operations by providing professional guest service, maintaining buffet presentation, and assisting with dining flow.

Flexible shifts may vary, weekends and holidays are required, and a neat, professional appearance is essential.

Qualifications

• Experience in hospitality, food service, or related environments.
• English proficiency required for safety training and operations.
• Strong communication and guest-focused mindset.
• Professional appearance and polished demeanor.
• Ability to work in a fast-paced airport setting.

Responsibilities

• Provide professional, warm hospitality to lounge guests.
• Maintain a clean, organized dining environment.
• Assist guests with food and beverage service as needed.
• Take and deliver guest requests with accuracy and courtesy.
• Communicate menu items, allergens, lounge amenities, and service information.
• Monitor buffet presentation and replenish items as needed.
• Bus tables and reset dining areas for new guests.
• Load and unload dishware and ensure cleanliness of service items.
• Keep storage and back-of-house areas organized.
• Follow food safety and sanitation standards at all times.
• Support lounge team during peak service periods.
• Communicate guest concerns or supply needs to leadership.

Skills

Hospitality experience

English proficiency

Communication skills

Guest-first mindset

Professional appearance

Job description

Abby’s Catering has been delivering one-of-a-kind culinary and hospitality experiences since 1980. We proudly serve private, corporate, and commercial aviation clients, including high-profile travelers and global airline partners.

Our reputation is built on exceptional service, operational excellence, attention to detail, and creating memorable hospitality experiences for every guest we serve.

Position Summary

The Airport Lounge Server FOH/BOH is responsible for supporting a polished, clean, and high-end lounge experience for premium airline passengers.

This role supports both front-of-house and back-of-house operations by providing professional guest service, maintaining buffet presentation, clearing and resetting dining areas, supporting dishware and service flow, and helping keep the lounge guest-ready at all times.

Reports To: Lounge Supervisor / Operations Manager
Location: IAH Airport / Terminal B
Schedule: Flexible shifts may vary based on business needs
Availability: Airport lounge operations may run 7 days a week, including weekends and holidays

Essential Functions

• Provide professional, warm, and polished hospitality to lounge guests
• Maintain a clean, organized, and welcoming dining environment
• Assist guests with food and beverage service as needed
• Take and deliver guest requests with accuracy, professionalism, and attention to detail
• Communicate menu items, allergens, lounge amenities, and service information when needed
• Monitor buffet presentation and replenish food items before they run low
• Maintain buffet cleanliness, organization, serving utensils, and presentation standards
• Bus tables promptly, removing dishes, glassware, linens, and trash as needed
• Clear, clean, and reset tables for incoming guests
• Load and unload dishware, glassware, and utensils as needed
• Ensure glassware, cutlery, and service items are clean, polished, and ready for use
• Keep storage, service, and back-of-house areas clean, stocked, and organized
• Follow food safety, sanitation, and cleanliness standards at all times
• Support the lounge team during peak service periods and changing operational needs
• Communicate guest concerns, supply needs, maintenance issues, or service concerns to leadership promptly
• Maintain a professional appearance and polished demeanor while working in guest-facing areas

About Our Standards

At Abby’s Catering, every role contributes to the guest experience. Servers help ensure that premium airline passengers enjoy a clean, calm, polished, and welcoming lounge environment.

Cleanliness, presentation, teamwork, timing, and attention to detail are essential to maintaining the high standards expected by our airline partners and passengers.

We live our mission through C.A.T.C.H.

Join Our Team

We are looking for dependable individuals who take pride in hospitality, service, cleanliness, teamwork, and professionalism.

Requirements

• Previous experience in hospitality, food service, restaurants, hotels, fine dining, airport lounges, catering, or related service environments preferred English proficiency required; must be able to speak, read, and understand English for safety training, documentation, and operational communication
• Bilingual or multilingual ability strongly preferred
• Strong communication skills and a guest-first mindset
• Professional appearance and polished demeanor required
• Ability to remain calm, courteous, and professional in a fast-paced, high-traffic airport environment
• Reliable, punctual, detail-oriented, and able to follow procedures accurately
• Ability to work well with a diverse team
• Ability to stand, walk, bend, reach, lift, and move throughout the shift
• Ability to work flexible schedules, including early mornings, evenings, weekends, and holidays
• Ability to pass required background check, drug screening, airport badging, TSA, U.S. Customs, and/or airport security clearance requirements as applicable

Physical Requirements

• This is an active, hands-on role that requires frequent movement throughout the shift.
• Team members may be required to stand, walk, bend, reach, carry trays, lift supplies, move through guest areas, and support both front-of-house and back-of-house service needs.
• Ability to safely lift and carry up to 50 lbs. as needed
• Comfortable working with professional-grade cleaning products and following safety data sheets
• Ability to work flexible schedules, including weekends and holidays
• Ability to pass required background check, drug screening, airport badging, TSA, U.S. Customs, and/or airport security clearance requirements as applicable