Airport Lounge Host

Hyde Park Hospitality, LLC; Boston (MA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Commute Stipend

Disability Insurance

Vacation and PTO

401K Plan

EAP

Employee Discounts

Job summary

Hyde Park Hospitality, LLC is seeking a friendly Airport Lounge Host to represent the lounge at Boston Logan International Airport. The role involves greeting guests by name, processing credentials, guiding guests, and delivering premier service in a busy environment.

Pay is $19.75 per hour with a $200 sign-on bonus and a $100 monthly commute stipend for full-time team members. Weekend availability is required to support guest demand and safety compliance.

Qualifications

• Strong communication and teamwork skills are essential.
• Guest-focused service with a warm, friendly demeanor.
• Active listening and clear verbal communication are required.
• Ability to handle fast-paced shifts and maintain composure.

Responsibilities

• Interact with guests in a professional and pleasant manner.
• Welcome guests by name and assist during their stay.
• Own the guest experience from start to finish.
• Provide information and recommendations to enhance visits.
• Listen to guest needs and offer confident solutions.
• Make quick, effective decisions during unexpected situations.
• Be knowledgeable about the lounge and area.
• Communicate with guests by phone and in person.
• Provide information on facilities and booking services.
• Handle daily sales paperwork, passenger counts, and reports.
• Follow safety procedures and report incidents to the supervisor.

Skills

Strong communication

Team player

Guest experience focus

Active listening

Problem solving

Stamina - standing long hours

Conflict resolution

Job description

Join our team and receive a $200.00 sign-on bonus! We are offering a monthly commute stipend of $100.00 for our full-time team members!

Airport Lounge Host

Pay: $19.75 per hour

Host Job Summary

The Host is a personal representation of the service and overall hospitality of The Lounge located inside the Boston Logan International Airport. They set the tone for the guest’s entire visit. Upon arrival at the lounge the Host will greet the guest, calling them by name, check credentials and/or process sales and usher guests into the lounge. The Host provides lounge tours and completes guest discrepancy reports. The Host must be available to work weekends.

Host Basic Skills

• Hospitality Focus – focus on guest satisfaction and providing memorable experiences. Generous, friendly and warm spirited.
• Guest Experience- Maintains a friendly, cheerful, and courteous demeanor at all times ensuring highest level of guest experience in an elevated environment while accurately answering inquiries from guests.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Speaking– Talking to others to convey information effectively.
• Writing– Communicating effectively in writing as appropriate for the needs of the audience.
• Conflict Resolution – deescalate situations in a professional and courteous manner.
• Problem Solving – develop solutions to remove obstacles to problems that may arise.

Host Primary Job Duties

• Interact with guests via premier clubroom/bar environment in a professional and pleasant manner.
• Welcome guests by name and assist them throughout their stay.
• Being accountable and taking ownership of the guest's experience from beginning to end.
• Employing the Guest First philosophy in meeting guests' needs and expectations.
• The ability to listen to the guest's needs, in turn offering confident recommendations, resulting in high satisfaction from the guest with the service they received.
• Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting guest experience at the forefront of everything you do.
• Knowledgeable about the lounge, each guest and the surrounding area
• Communicate with guests over the phone and in person.
• Provide all information guests need to enjoy their stay; it may include providing information on the facilities and the services for booking.
• Possess basic working knowledge of alcoholic beverages and food offerings
• Complete paperwork related to daily sales, passenger counts and miscellaneous reporting
• Always follow established safety procedures. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
• Other duties as assigned

Host Minimum Acceptable Qualifications

• Strong communication skills and willingness to work as part of a team
• Ability to effectively and pleasantly present information one-on-one and in group settings to guests and other team members of the Company
• Passion for servicing guest with proactive solutions.
• Ability to follow directions and procedures, effective time management and organizational skills
• Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner
• Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences
• Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment
• Be able to stand during entire scheduled shift
• Ability to handle the stress of a face-paced work shift up to ten (10) hours
• Requires the ability to lift and / or move up to 40 pounds
• Requires the ability to walk, bend, twist, and stand to perform normal job functions
• Report to work on a regular and timely basis
• Able to work rotating shifts including weekends and holidays
• Must be able to pass and obtain security background check and clearance to work in airport environment

Benefits

• Medical Insurance (Health, Dental, Vision)
• Commute Stipend
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

ABOUT THE COMPANY

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2026 for being one (ranked 30th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.