Airport General Manager (DRO)

United Ground Express; Durango (CO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Flight privileges

Flight discounts

Medical plan options

401(k)

Paid training

Parking or transportation assistance

Annual housing stipend

Job summary

United Ground Express in Durango, CO is seeking a General Manager to lead the station’s daily operations, service quality, and financial performance. You will drive safety, staffing, customer experience, and a welcoming work environment for your team and travelers.

You will coach the station staff, manage budgets and vendor contracts, ensure compliance with security and audit standards, and foster strong relationships with airport authorities and partners.

Qualifications

• Ability to manage airport operations independently.
• Work in a dynamic, fast-paced operational environment.
• Analytical thinking, goal-directed leadership, and service-oriented performance.
• Strong communication and interpersonal skills.
• Strong problem-solving skills and drive for excellence.
• Organizational and planning skills.
• Valid US state driver’s license.
• Strong leadership with ability to motivate and coach others.
• Flexible to work all shifts including holidays and weekends.
• Previous service or operational experience required.
• Previous supervisory experience required.
• College degree or equivalent work experience required.

Responsibilities

• Manage day-to-day station operations and financial performance.
• Ensure safety compliance, including security checkpoint duties.
• Set a positive example to ensure excellent customer service.
• Maintain positive work environment and employee relations.
• Solicit customer feedback to improve travel experience.
• Provide coaching and direction to the station team.
• Manage operations budget, staffing forecasts, and resources.
• Maintain station facilities, equipment, and appearance standards.
• Ensure compliance with station controls and internal audit standards.
• Maintain relationships with airport authorities, vendors, and regulatory bodies.
• Manage vendor service contracts as required.

Skills

Airport operations

Fast-paced environment

Analytical thinking

Communication skills

Problem solving

Organization and planning

Leadership

Flexible schedule

Team coaching

Supervisory experience

Customer service

Education

College Degree or equivalent

Job description

As a General Manager, at your station you will be an important part of our customers’ travel experience. You’ll lead your stations’ day-to-day operations, service, financial and team performance. Most importantly, you’ll create a great place to work for your team and a welcoming environment for our customers.

How you will make an impact:

• Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results
• Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities
• Sets a positive example for the station team to ensure excellent customer service.
• Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships
• Solicits customer feedback to understand customer needs and opportunities to improve their travel experience
• Demonstrates a calm demeanor during periods of high volume or irregular operations.
• Provides coaching and direction to the station team to achieve operational goals.
• Manages the operations budget, staffing forecasts and resource requirements.
• Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees
• Responsible for compliance with Station controls and Internal Audit standards
• Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions
• Manage vendor service contracts as required

What you will bring:

Required Experience, Qualifications & Skills:

• Ability to manage airport operations independently
• Ability to work in a dynamic, fast paced operational environment
• Analytical thinking, goal-directed leadership, and service-oriented performance
• Strong communication and interpersonal skills
• Strong problem-solving skills and drive for excellence
• Organization and planning skills
• Must possess and maintain a valid US state driver's license. (Suspended,expired, revoked, or denied licenses are not valid.)
• Strong leadership skills, with the ability to motivate and coach others
• Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
• Previous service or operational experience required
• Previous supervisory experience required
• College Degree or equivalent work experience required

Note: For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here: Internal_Candidate_Eligibility_Form.2025

Total Rewards:

Salary will be competitive and commensurate with experience.

As a UGE employee you’ll receive the following:

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan
• For this location, a total yearly housing stipend of $14.4K annually, to be paid out in monthly increments

ADA Specifications

• Ability to communicate and interact with others in the English language, both oral and written
• Ability to use computers and other office equipment
• Repetitive motions that may include the wrists, hands, and/or fingers
• Ability to utilize radio equipment for communications
• Ability to lift 70lbs on a consistent basis
• Requires ability to sit, stand and walk for extended periods of time
• Ability to pass all pre-screening clearances applicable to position qualifications

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBTQ

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

Employer Privacy Policy

United Ground Express, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants needing assistance with an application should email us at [e-mail] .

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