Airport Experience Leader - Seattle

American Airlines; Seattle (WA); On-site; USD 51,000 - 87,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Additional Benefits

Job summary

American Airlines is seeking a Customer Service Manager to lead the Seattle airport front-line team. You’ll drive operational excellence, coach staff, and ensure a safe, reliable operation while delivering an elevated customer experience.

You’ll collaborate across departments, adapt to rotating shifts, and work with federal and local agencies to meet scorecard metrics. Minimum qualifications include a high school diploma and airport customer service experience.

Qualifications

• High School diploma or GED equivalency.
• Previous airport customer service experience.
• 2 years experience leading others.
• Knowledge of company policies, procedures and functional automation applications.

Responsibilities

• Drives operational excellence.
• Creates an environment that cares for frontline team members and celebrates team successes.
• Leads airport team to perform work safely, efficiently, and in compliance with regulations.
• Provides frontline team support to deliver superior customer service.
• Coaches and mentors team members in skill development and company culture.
• Establishes relationships with internal and external customers fostering respect and integrity.
• Directs resources to enable high performance and meet scorecard metrics.
• Ability to work extra hours and rotating shifts including weekends and holidays.

Skills

Frontline engagement

Customer service

Coaching

Communication

Decision making

Education

High School diploma or GED

Tools

Microsoft Office

Job description

American Airlines is seeking a Customer Service Manager to lead the Seattle airport front-line team. You’ll drive operational excellence, coach staff, and ensure a safe, reliable operation while delivering an elevated customer experience.

You’ll collaborate across departments, adapt to rotating shifts, and work with federal and local agencies to meet scorecard metrics. Minimum qualifications include a high school diploma and airport customer service experience.