Airport Customer Service Supervisor (Spirit) FT/PT

Unifi; Minneapolis (MN); On-site; Full time

Job summary

A leading company in airport services is seeking an Airport Customer Service Supervisor in Minneapolis. This role involves supervising staff, ensuring safety regulations, managing schedules, and providing excellent customer service. Ideal candidates will have supervisory experience and strong communication skills, with a commitment to diversity and inclusion.

Qualifications

• Minimum of two years relevant experience, supervisory experience preferred.
• Effective communication skills and leadership qualities.

Responsibilities

• Supervise and coordinate daily activities of employees.
• Manage shift schedules and assist with administrative tasks.
• Perform passenger assistance duties including ticketing and resolving complaints.

Skills

Customer Service

Teamwork

Communication

Education

High School diploma or GED

Job description

Airport Customer Service Supervisor (Spirit) FT/PT

Join to apply for the Airport Customer Service Supervisor (Spirit) FT/PT role at Unifi.

Job Details

Date: Friday, May 9, 2025

Location: Minneapolis, Minnesota

Type: Full Time, Non-Exempt

Pay Range: $20.00/hr - $20.25/hr

Responsibilities

• Supervise and coordinate daily activities of employees to ensure safe and effective operations.
• Enforce safety regulations and company policies, including disciplinary actions and diversity initiatives.
• Manage shift schedules, including workstation assignments, employee training, vacations, and breaks.
• Communicate with management regarding issues and conduct shift meetings.
• Assist with administrative tasks such as payroll and shift paperwork.
• Perform passenger assistance duties, including support for passengers with special needs, ticketing, boarding, baggage, and resolving complaints.

Prerequisites

• Must be an in-state resident with a valid MN Driver’s License.
• Ability to pass a pre-employment drug screen and a background check.
• Must be at least 18 years old and authorized to work in the U.S.
• Complete ramp and SIDA training for airport security clearance.

Experience & Skills

• Minimum of two years relevant experience, with supervisory experience preferred.
• Excellent customer service skills, strong work ethic, and teamwork ability.
• Proficient in typing and computer use, with ability to learn ticketing procedures.

Qualifications

• High School diploma or GED; four or more years of relevant experience.
• Effective communication skills and leadership qualities.
• Ability to resolve employee conflicts and apply creative solutions.

Work Conditions

• Flexible shifts, including nights, weekends, holidays, and overtime.
• Work outdoors in various weather conditions, exposure to noise, fumes, and dust.
• Physical ability to lift/carry/push/pull items over 70 pounds and perform physical tasks regularly.

Supervisory Responsibilities

Supervise Customer Service Agents and Leads.

Legal & Equal Opportunity Statement

Unifi is an Equal Opportunity Employer, committed to diversity and inclusion regardless of race, gender, age, disability, or veteran status.