Airport Customer Service Supervisor - IAH

Avature; Houston (TX); On-site; USD 1,000; Full time

Job summary

An established industry player in airport services is seeking a dedicated Airport Customer Service Supervisor to lead a team in ensuring safe and effective operations at a bustling airport. This role offers the opportunity to supervise daily activities, enforce safety regulations, and manage employee schedules while providing exceptional service to passengers. The ideal candidate will possess strong leadership skills, a commitment to teamwork, and the ability to resolve conflicts effectively. Join a dynamic team and enjoy the perks of competitive pay, flight benefits, and comprehensive insurance while working in a fast-paced environment that values your contributions.

Benefits

Flight Benefits

Competitive Pay

Paid Holidays

Comprehensive Medical Insurance

401k with Company Match

Exclusive Discounts

Wellness Programs

Qualifications

• 2+ years of relevant experience in customer service or supervisory roles.
• Strong leadership qualities and ability to work in a team-oriented environment.

Responsibilities

• Supervise daily activities of employees to ensure safe operations.
• Enforce company policies and conduct shift meetings.

Skills

Teamwork

Communication Skills

Leadership

Problem-Solving

Attention to Detail

Education

High School diploma or GED

Tools

Radio Equipment

Job description

Airport Customer Service Supervisor - IAH

Date

State: Texas

City: Houston

Base Pay Rate: $19.00

Full/Part Time: Full Time

Exempt or Non-Exempt Position: Non-Exempt

Shift: A.M. shift, P.M. shift

Requirements and Description

• Flight Benefits - exclusive travel privileges for yourself and your family
• Competitive pay with daily access to earned wages
• Paid holidays and Paid time off
• Comprehensive Medical, Dental, and Vision Insurance
• 401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days for full-time employees
• Exclusive Discounts and Additional Wellness programs

Essential Functions / Key Responsibilities

• Supervises and coordinates daily activities of employees to ensure safe and effective operations.
• Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
• Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
• Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conduct, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
• Communicates with manager concerning any problems or issues.
• Schedules and conducts shift meetings.
• Assists in the administration of payroll; complete shift paperwork and performs other administrative functions.
• Performs job duties of assigned shift (i.e., assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage reservations, and resolving complaints and problems, direct passengers, etc.)
• Performs other related duties as assigned with the appropriate skill and experience capabilities expected for this position.

Basic Qualifications

Pre-requisites:

• Must be a local (in-state) resident.
• Valid in-state driver's license
• Ability to pass pre-employment drug test
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete SIDA training to obtain airport identification security.

Experience:

• 2+ years of relevant experience. Must be open-minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities:

• Strong work ethic.
• Ability to work in a team-oriented environment.
• Ability to type and/or use a computer keyboard with sufficient speed to meet the requirements of the role.
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Preferred Qualifications

Education:

• High School diploma or GED

Experience:

• 4+ years of relevant experience.
• Relevant supervisory experience.

Knowledge, Skills & Abilities:

• Able to communicate information and instructions verbally and/or via radio equipment.
• Able to communicate effectively in a professional manner.
• Strong leadership qualities and ability to create a passionate and efficient workforce.
• Able to effectively resolve employee conflicts.
• Ability to apply creative solutions that have a positive impact on results.

Working Schedule:

• You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays, and overtime. We operate in a shift bid environment.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• Enjoy the outdoors on a daily basis (sun, rain, sleet, or snow) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt, and dust for extended periods.

Physical Demands/Requirements:

• Must be able to lift/carry/push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Must be able to work in cramped or high places.
• Must be able to carry heavy items up and down jet way stairs.

Supervisory Responsibilities

• Supervise team of Customer Agents and Leads.

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.