Airport Customer Service Agent MSN

Unifi; Madison (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Flight privileges

Weekly pay

Paid time off

Medical/dental/vision insurance

401k plan

Discounts and wellness programs

Job summary

Unifi is seeking individuals to join our team in Madison, WI, where training is provided and no prior experience is required. You will assist passengers through arrivals, check-in, and boarding processes, handling ticketing and reservations with a computerized system, and guiding customers through security checkpoints.

Responsibilities include assisting passengers with special needs, maintaining safety procedures, and supporting ramp operations as needed.

Qualifications

• High School diploma or GED required.
• Must be at least 18 years old.
• Must obtain credentials as per airport/state requirements.
• Physical ability to lift up to 70 lbs and perform related tasks.
• Willingness to work rotating shifts, including nights, weekends and holidays.

Responsibilities

• Assist passengers with a friendly welcome through arrival and check-in.
• Handle all aspects of ticketing and check-in using a computerized system.
• Support boarding, baggage service, reservations and related complaints or problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading.
• Push wheelchairs with passengers through all airport areas.
• Adhere to safety procedures and company policies.
• Perform other duties as assigned within skill and capabilities.
• Report safety and security incidents and hazards per policy.

Education

High School diploma or GED

Job description

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely. We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.

Job Summary

Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage Services, Reservations, And Any Other Queries Or Complaints. Benefits

Benefits

• Flight Privileges: Offered after 30 days for employees and eligible family members!
• Weekly pay for hourly employees (could change it specific to the state e.g. CA) Full time starts at 30 hours per week!
• Paid time off (for full-time employees).
• Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
• 401k for all employees.
• Exclusive discounts and additional wellness programs.

Job Duties

• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system.
• This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Adhere to all safety procedures and policies.
• Perform other related duties as assigned within the appropriate skill, experience and capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards.
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Qualifications

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.
• Physical requirements: Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.
• Working conditions: Must be able to work in rotating shifts and hours, nights, weekends and holidays,