Airport Customer Service Agent - Flexible Shifts

Envoy Air; Buffalo (NY); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Free travel for you and family/friends

Health, dental, vision coverage

401(k) with company match

Paid on-the-job training

Flexible shift trading

Employee travel discounts

Job summary

Envoy Air, an American Airlines Group Company, is hiring for an entry-level Customer Service Agent at BUF. Earn $16.33 per hour with on-the-job training and opportunities to grow within a fast-growing team focused on outstanding customer service.

You will greet passengers, handle check-in and ticketing, and use reservation software to rebook itineraries. The role includes physical duties lifting bags and flexible shifts, including weekends and holidays.

Qualifications

• High school diploma or equivalent required (or GED).
• 18 years or older.
• Ability to pass a pre-employment drug screen and background check.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Greet passengers and provide a seamless check-in and ticketing experience.
• Use our reservation/ticketing software to rebook itineraries and issue boarding passes.
• Assist passengers with carry-on bags as needed and guide them to their destination.
• Shifts may vary and include irregular hours, weekends and holidays.

Skills

Customer service

Communication

Computer literacy

Teamwork

Education

High school diploma or equivalent

Tools

Reservation software

Ticketing system

Job description

Envoy Air, an American Airlines Group Company, is hiring for an entry-level Customer Service Agent at BUF. Earn $16.33 per hour with on-the-job training and opportunities to grow within a fast-growing team focused on outstanding customer service.

You will greet passengers, handle check-in and ticketing, and use reservation software to rebook itineraries. The role includes physical duties lifting bags and flexible shifts, including weekends and holidays.