Airport Customer Operations Leader

American Airlines; Los Angeles (CA); On-site; USD 98,000 - 134,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Other Benefits

Job summary

American Airlines is seeking a Manager, Airport Customer Operations at LAX to lead daily customer service performance and staff development. You will drive revenue opportunities, enforce safety procedures, and oversee staffing and scheduling in a high-traffic airport environment.

This role requires strong leadership, operational oversight, and the ability to navigate a fast-paced, safety-conscious setting on nights, weekends, and holidays.

Qualifications

• High School Diploma or GED equivalent.
• 3 years' airline supervisory experience.
• 3 years' airport operations experience.

Responsibilities

• Develops employees.
• Implements methods of maximizing revenue and controlling expenses.
• Oversees day to day customer service operations.
• Solicits ideas and/or feedback from employees and accepts accountability for follow-through.
• Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance.
• Monitors and measures on time performance.
• Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance.
• Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly.
• Ensures all internal audit requirements are followed and accountable for compliance.
• Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed.
• Conducts grievance hearings and servs as a grievance hearing officer as required.
• Interprets the company's policies in a professional and positive manner to all customers.
• Assists Directors with Customer Service Manager interviews and selections.
• Aids/guides the development of Customer Service Managers and supervisory staff.
• Shift work-including nights, weekends and holidays.

Education

High School Diploma or GED

Job description

American Airlines is seeking a Manager, Airport Customer Operations at LAX to lead daily customer service performance and staff development. You will drive revenue opportunities, enforce safety procedures, and oversee staffing and scheduling in a high-traffic airport environment.

This role requires strong leadership, operational oversight, and the ability to navigate a fast-paced, safety-conscious setting on nights, weekends, and holidays.