Airport Customer Experience Supervisor (Customer Service Supervisor)

Mid-America Regional Council; Kansas City (MO); On-site; USD 46,000 - 50,000; Full time

Job summary

A leading regional council offers a full-time Customer Service Supervisor position in the Aviation Department's Marketing Division. Key responsibilities include supervising staff, resolving customer issues, and managing service standards. Candidates should possess a Bachelor's degree in business or public administration along with substantial customer service experience. Applications are due by July 14, 2025.

Qualifications

• Requires Bachelor's degree and 2 years in customer service.
• Supervisory role requiring experience in managing teams.
• Ability to resolve customer complaints is crucial.

Responsibilities

• Supervise customer service agents at Information desks.
• Oversee reservation processes for Simulation and Business Center.
• Hire, train, and evaluate customer service team members.

Skills

Customer Service

Supervision

Problem Solving

Education

Bachelor's degree in business or public administration

Job description

Full-time position available with the Aviation Department, Marketing Division, located at 1 Kansas City Boulevard. Normal Workdays/Hours: Saturday - Tuesday 2:00 p.m. - 1:00 a.m.

Job Responsibilities:

• Responsible for the supervision and direction of customer service agents working at the Information desks in the Terminal building.

• Oversees the reservation process for the Simulation room, and reservation process for the Business Center.

• Hires, trains, supervises, disciplines and evaluates subordinate customer service team members.

• Responds to and resolves difficult customer complaints.

• Assists department administrators in setting performance standards and measurements for service delivery.

• Performs other duties as assigned.

REQUIRES an accredited Bachelors degree in business or public administration or a related area and two (2) years of responsible customer service experience; OR an equivalent combination of education and responsible customer service experience (experience substitution for education must be at the level of Customer Service Representative or higher).

Application Deadline: July 14, 2025

Apply online at www.kcmo.gov/jobs. EOE. The City of Kansas City, Missouri is an equal opportunity employer committed to a diverse workforce.

Additional Info

Job Type : Full-time

Salary Range : $22.52/hour

Residency requirement : Yes

Link to apply : https://www.kcmo.gov/city-hall/departments/human-resources/careers