Airport Customer Experience & Quality Lead

Transportation Security Administration; Boston (MA); On-site; USD 121,000 - 157,000; Full time

Job summary

The Transportation Security Administration at Boston Logan International Airport is seeking a Customer Support and Quality Improvement Manager to lead airport customer service initiatives and ensure satisfaction metrics across operations. You will coordinate the Federal Security Director's staff, develop and maintain feedback loops, oversee data reporting, and drive improvements to policies and procedures.

The role comes with competitive federal pay and a comprehensive benefits package within

Responsibilities

• Assist the Federal Security Director (FSD) in attaining customer satisfaction goals.
• Coordinate airport customer service and quality assurance programs.
• Serve as liaison between the FSD and airport stakeholders on customer support matters.
• Develop and maintain customer feedback loops to improve data collection and program policies.

Job description

The Transportation Security Administration at Boston Logan International Airport is seeking a Customer Support and Quality Improvement Manager to lead airport customer service initiatives and ensure satisfaction metrics across operations. You will coordinate the Federal Security Director's staff, develop and maintain feedback loops, oversee data reporting, and drive improvements to policies and procedures.

The role comes with competitive federal pay and a comprehensive benefits package within