Airport Customer Experience Manager

American Express; Chicago (IL); On-site; USD 51,000 - 87,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Employee Assistance Program

Job summary

American Airlines in Chicago is seeking a Customer Service Manager to lead the front-line teams within the Airports Team. You will ensure safe, high-performing operations while delivering superior customer experiences.

This role emphasizes coaching, teamwork, and adherence to policies in a fast-paced environment. You will guide frontline staff, mentor team members, and drive improvements in service quality and safety.

Qualifications

• High School diploma or GED equivalency.

Responsibilities

• Drives operational excellence while maintaining a safety-conscious environment.
• Be a safety advocate and address concerns as needed.
• Establishes and promotes relationships with team members built on compassion, integrity and respect.
• Allocates resources to enable teams to meet operational goals safely.
• Promotes effective communication across departments to achieve common goals.

Skills

Customer service leadership

Safety leadership

Coaching frontline teams

Team relationship building

Education

High School diploma or GED equivalency

Tools

Microsoft Office

Job description

American Airlines in Chicago is seeking a Customer Service Manager to lead the front-line teams within the Airports Team. You will ensure safe, high-performing operations while delivering superior customer experiences.

This role emphasizes coaching, teamwork, and adherence to policies in a fast-paced environment. You will guide frontline staff, mentor team members, and drive improvements in service quality and safety.