Airport Customer Experience Leader

American Airlines

Boston (MA)

On-site

USD 51,000 - 87,000

Full time

5 days ago

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Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Additional benefits

Job summary

American Airlines in Boston at Logan Airport seeks a Customer Service Manager to lead a frontline team, ensuring a safe, efficient, and high-quality customer experience. You will coach staff, manage shifts, and drive operational excellence across the station.

The role requires a high school diploma and prior airport customer service or leadership experience. Expect a dynamic environment with rotating shifts, DOT/FAA regulatory awareness, and opportunities to advance within the Customer

Qualifications

High School diploma or GED equivalency.
Preferred: airport customer service experience.
Experience leading others (2+ years).
Knowledge of company policies and procedures and functional automation applications.

Responsibilities

Drive operational excellence and lead frontline team.
Create an environment that supports and celebrates the team.
Ensure safe, compliant operations in line with regulations.
Provide frontline support to deliver superior customer service.
Coach team members in skills and company culture.
Foster respectful, trustworthy relationships with customers and team.
Coordinate with internal/external stakeholders to meet safety and efficiency goals.
Assign resources and support to achieve high performance.
Adapt to evolving conditions and cross-department collaboration.
Ability to work rotating shifts including weekends/holidays.