AIRPORT CLIENT ENGAGEMENT REPRESENTATIVE

Cab-eez Infra Tech Limited; Indiana (PA); On-site; USD 32,000 - 52,000; Full time

Job summary

Cab-eez Infra Tech Limited seeks customer-focused professionals to engage travelers, leverage local knowledge, and convert inquiries into bookings. The role emphasizes empathy, problem-solving, and adaptability across diverse customer interactions.

You'll manage inquiries, provide destination insights, and address airport-related travel concerns while building trust to drive repeat business and referrals.

Qualifications

• Excellent interpersonal and communication skills are required.
• Strong customer service orientation with patience and problem-solving.
• Knowledge of local area, destinations, and routes to assist customers.
• Ability to handle inquiries, concerns, and objections and convert to bookings.
• Adaptability to different communication styles and preferences.
• Quick decision-making to address immediate needs.
• Familiarity with travel challenges at airports and how to provide solutions.
• Confidence to initiate conversations with potential customers.
• Build rapport and trust to encourage repeat business.

Responsibilities

• Engage with diverse customer demographics to promote bookings.
• Provide helpful insights about destinations and routes.
• Address inquiries, concerns, and objections professionally.
• Convert inquiries into confirmed bookings.
• Adapt communication style to each customer’s preference.
• Make quick decisions to resolve customer issues.
• Offer solutions to travel-related challenges at airports.
• Approach potential customers confidently to start conversations.
• Foster rapport to encourage repeat business and referrals.
• Highlight competitive advantages of services to customers.

Skills

Interpersonal skills

Customer service

Local knowledge

Inquiry handling

Communication adaptability

Decision making

Airport travel knowledge

Prospecting

Rapport building

Competitive awareness

Job description

Join Our Cab-E Family

Job Description

• Excellent interpersonal skills with the ability to engage and connect with diverse customer demographics
• Strong customer service orientation, demonstrating patience, empathy, and problem‑solving skills
• Knowledge of the local area, including popular destinations and routes, to provide helpful insights to customers
• Ability to handle customer inquiries, concerns, and objections effectively, with a focus on converting inquiries into bookings
• Adaptability to different communication styles and preferences of customers
• Quick decision‑making abilities to address immediate customer needs or concerns
• Familiarity with common challenges and issues faced by travellers at airports and the ability to offer solutions
• Confidence in approaching and initiating conversations with potential customers
• Adept at building rapport and trust with customers to encourage repeat business and positive word‑of‑mouth
• Knowledge of competitor services and the ability to highlight unique selling points to potential customers