Airport Baggage Service Agent (Claims & Support)

Metropolis Technologies; Orlando (FL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k and paid time off

Job summary

SP+, a Metropolis Company, is seeking a Baggage Service Office Representative in Orlando, FL. You will interact with airline passengers in a courteous, efficient, friendly and professional manner, processing baggage claims and maintaining accurate records in the baggage tracking system.

This role requires lifting up to 75 pounds, flexibility to work weekends/holidays, and the ability to obtain an airport badge.

Qualifications

• Must be at least 18 years of age.
• Be authorized to work in the United States.
• Must be able to clear a background and drug screen.
• Must be able to lift up to 70 lbs consistently throughout the shift.
• Experience in customer service preferred.
• Able to obtain an airport badge.
• Airline experience a plus.

Responsibilities

• Interact with airline passengers in a courteous, efficient, friendly and professional manner.
• Process delayed, damaged and pilfered baggage claims in a timely manner and pursuant to company policy at Baggage Service Offices.
• Ensure all baggage file information is complete and accurate in the computerized baggage tracking system.
• Amend existing files with baggage status in a timely manner and pursuant to company policy.
• Close baggage claim files that have been resolved in a timely manner and pursuant to company policy.
• Process all baggage tasks in the Task Manager Workflow.
• Forward on-hand bags to Central Baggage Resolution Office in accordance with prescribed timelines.
• Assist customers with damaged and pilfered bags, lost and found and loss and/or delay of assistive devices.
• Process baggage refunds and interim expenses.
• Understand and manage work based on DOT guidelines, limits to liability, Contract of Carriage and company policy.
• Log and manage Lost & Found/Left on Board items.
• Available to work weekends and holiday.

Job description

SP+, a Metropolis Company, is seeking a Baggage Service Office Representative in Orlando, FL. You will interact with airline passengers in a courteous, efficient, friendly and professional manner, processing baggage claims and maintaining accurate records in the baggage tracking system.

This role requires lifting up to 75 pounds, flexibility to work weekends/holidays, and the ability to obtain an airport badge.