Airport Agent - Ramp and Customer Service

Envoy Air; Town of Brownville (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and fun team at a leading airline where you can kickstart your career in customer service! As a Customer Service Agent, you will play a crucial role in ensuring passengers have a positive travel experience from the moment they arrive. With flexible hours, comprehensive benefits, and the opportunity to travel for free, this entry-level position offers exciting perks and a chance to grow within the company. Enjoy working outdoors and engaging with a diverse range of passengers while contributing to on-time departures and arrivals. If you're ready for a rewarding role that keeps you active and engaged, this is the perfect opportunity for you!

Benefits

Free Travel for Employees and Family

Comprehensive Benefits Package

401(k) Program

Paid On-the-Job Training

Shift Flexibility

Major Discounts on Travel

Overtime Opportunities

Qualifications

• Must be able to lift bags weighing up to 75 pounds.
• Possess a valid state driver's license.

Responsibilities

• Greet passengers and provide seamless check-in and ticketing.
• Load, unload, and sort freight, mail, and baggage safely.

Skills

Customer Service

Problem Solving

Physical Stamina

Education

High School Diploma or GED

Tools

Reservation/Ticketing Software

Job description

Overview

Come and work for Envoy Air, an American Airlines Group Company, at ART and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.

We are hiring immediately, with no experience required!

Pay rate - $16.56 / HR

What’s in it for you?

• Travel for free with your family and friends on flights across the American Airlines global network
• Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy
• 401(k) program upon hire (depending on the workgroup, employer contributions to your 401(k) are available after one year) which allows you to start saving for your future
• In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level
• Both full-time and part-time positions available
• Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever
• Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert

What you will be doing!

• As a Customer Service Agent, you will leave every day feeling fulfilled because you have the power to create a positive start to a passenger’s trip. Be the first to greet them and provide a seamless check-in and ticketing experience.
• You will utilize our reservation/ticketing software to rebook itineraries and issue boarding passes while interacting with customers in a courteous, efficient, and friendly manner.
• You will get a good workout in while lifting customers’ bags onto the belt and seeing them off to their destination.
• Load, unload and sort freight, mail and baggage in a safe manner while achieving on-time departures and arrivals.
• Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
• This position will allow you to enjoy the fresh air while working outside in all weather conditions.
• This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays.

Requirements:

• Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; some license restrictions may prohibit a candidate from being considered for this role.
• 18 years or older.
• High school diploma, GED, or international equivalent.
• Ability to pass a pre-employment drug screen and background check.
• Authorized to work in U.S. without sponsorship.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT.