Airport Agent - Ramp and Customer Service

Envoy Air; Texarkana (AR); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading airline and enjoy a fulfilling role as a Customer Service Agent. This entry-level position offers immediate hiring with no prior experience required. You will be the first point of contact for passengers, ensuring a seamless check-in experience while utilizing reservation software. Enjoy the perks of free travel, comprehensive benefits, and a flexible work environment. With opportunities for growth and development, this is more than just a job; it's a chance to build a rewarding career in the aviation industry. Embrace the excitement of working outdoors and making a difference in passengers' journeys!

Benefits

Free travel for employees and family

Comprehensive health benefits

401(k) with company match

Paid on-the-job training

Flexible shift trading

Major discounts on travel services

Qualifications

• Must be able to lift bags weighing up to 75 pounds.
• Valid state driver's license required.

Responsibilities

• Provide outstanding customer service at check-in and ticketing.
• Load, unload, and sort baggage safely and efficiently.

Skills

Customer Service

Problem Solving

Physical Stamina

Education

High School Diploma or GED

Tools

Reservation/Ticketing Software

Job description

Overview

Come and work for Envoy Air, an American Airlines Group Company, at Texarkana Regional Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.

We are hiring immediately, with no experience required!

Pay rate: $11.80

What’s in it for you?

• Travel for free with your family and friends on flights across the American Airlines global network.
• Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
• Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
• In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
• Both full-time and part-time positions available.
• Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
• Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.

What you will be doing!

• Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave every day feeling fulfilled because you have the power to create a positive start to a passenger’s trip. Be the first to greet passengers and provide a seamless check-in and ticketing experience.
• This position provides the perfect balance if you enjoy computers and learning new programs. You will utilize our reservation/ticketing software to rebook itineraries and issue boarding passes while interacting with customers in a courteous, efficient, and friendly manner.
• No need for a gym membership as you will get a good workout lifting customers’ bags onto the belt and seeing them off to their destination.
• Load, unload and sort freight, mail and baggage in a safe manner while achieving on-time departures and arrivals.
• Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
• This position will allow you to enjoy the fresh air while working outside in all weather conditions.
• This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better the longer you are with the company!

Requirements:

• Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; some license restrictions may prohibit a candidate from being considered for this role.
• 18 years or older.
• High school diploma, GED, or international equivalent.
• Ability to pass a pre-employment drug screen and background check.
• Authorized to work in U.S. without sponsorship.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT.