Airport Agent - Ramp and Customer Service

Envoy Air; Roswell (NM); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Agent at a bustling air center in Roswell! This entry-level position offers a dynamic work environment where you’ll be the first point of contact for travelers, ensuring they have a positive start to their journey. With no experience required, you’ll receive paid training and enjoy the flexibility of both full-time and part-time roles. Not only will you get to work in a fun and secure atmosphere, but you’ll also benefit from a comprehensive benefits package, including health coverage and travel perks. If you’re ready to take your career to new heights, this opportunity is for you!

Benefits

Free travel for family and friends

Health, dental, prescription, and vision coverage

401(k) program with company match

Paid on-the-job training

Shift flexibility

Major discounts on hotels and travel

Overtime opportunities

Qualifications

• Must be able to lift bags weighing up to 75 pounds.
• Possess a valid state driver’s license.

Responsibilities

• Greet passengers and provide a seamless check-in experience.
• Load, unload, and sort freight, mail, and baggage safely.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High school diploma or GED

Tools

Reservation/Ticketing Software

Job description

Overview

Come and work for Envoy Air, an American Airlines Group Company, at Roswell Air Center and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.

We are hiring immediately, with no experience required!

Pay rate: $14.35

What’s in it for you?

• Travel for free with your family and friends on flights across the American Airlines global network.
• Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
• Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
• In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
• Both full-time and part-time positions available.
• Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
• Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.

What you will be doing!

• As a Customer Service Agent, you will create a positive start to a passenger’s trip by greeting passengers and providing a seamless check-in and ticketing experience.
• You will utilize our reservation/ticketing software to rebook itineraries and issue boarding passes while interacting with customers in a courteous, efficient, and friendly manner.
• You will load, unload and sort freight, mail and baggage in a safe manner while achieving on-time departures and arrivals.
• This position will allow you to enjoy the fresh air while working outside in all weather conditions.
• This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays.

Requirements:

• Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; some license restrictions may prohibit a candidate from being considered for this role.
• 18 years or older.
• High school diploma, GED, or international equivalent.
• Ability to pass a pre-employment drug screen and background check.
• Authorized to work in U.S. without sponsorship.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT.