Airport Agent - Ramp and Customer Service

Envoy Air Inc; Key West (FL); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Free travel for family

Benefits package

401(k) on hire

Paid training

Full-time or part-time

Shift flexibility

Travel discounts

Job summary

Envoy Air is hiring for an entry-level Customer Service Agent in Key West, FL. You will welcome passengers, help with check-in and boarding, and use reservation software to adjust itineraries with courtesy and efficiency.

The role offers both full-time and part-time options, paid on-the-job training, and abundant employee travel perks. Join a growing team focused on exceptional service.

Qualifications

• Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
• Possess a valid, unexpired REAL ID-compliant driver’s license; or maintain authority/identification to travel for business needs as required; some license restrictions may prohibit eligibility.
• 18 years or older
• High school diploma, GED, or international equivalent
• Ability to pass a pre-employment drug screen and background check
• Authorized to work in U.S. without sponsorship

Responsibilities

• Greet passengers and provide a seamless check-in and ticketing experience.
• Utilize reservation/ticketing software to rebook itineraries and issue boarding passes while interacting courteously with customers.
• Assist customers by lifting and loading baggage and ensuring on-time departures and arrivals.
• Load, unload and sort freight, mail and baggage safely throughout shifts.
• Work outdoors in all weather conditions and adapt to irregular/extended hours, weekends and holidays.

Job description

Overview

Come and work for Envoy Air, an American Airlines Group Company, at EYW and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.

We are hiring immediately, with no experience required!

Pay rate: $23.09 / hour

Responsibilities

What’s in it for you?

• Travel for free with your family and friends on flights across the American Airlines global network
• Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy
• 401(k) program upon hire (depending on the workgroup, employer contributions to your 401(k) are available after one year) which allows you to start saving for your future
• In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level
• Both full-time and part-time positions available
• Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever
• Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert

What you will be doing!

• Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger’s trip. Don’t let that smile go to waste, be the first to greet them and provide a seamless check-in and ticketing experience
• This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with the customers in a courteous, efficient, and friendly manner
• No time for the gym? No problem! You will get a good workout in while lifting the customers’ bags onto the belt and seeing them off to their destination
• Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals
• No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift
• Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination
• Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions
• This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!

Qualifications

Requirements:

• Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.
• 18 years or older
• High school diploma, GED, or international equivalent
• Ability to pass a pre-employment drug screen and background check
• Authorized to work in U.S. without sponsorship

Explore and gain more insight into Envoy Air at the following link:Envoy Job Videos

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.

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