Airport Agent - Ramp and Customer Service

Envoy Air Inc; Northern (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flight privileges

Training programs

Health benefits

Job summary

Envoy Air Inc. is seeking team members to join its ground handling and customer service group at a major U.S. airport. You will help with baggage handling, aircraft movement, and customer interactions to ensure on-time departures and a positive passenger experience.

You will operate equipment, coordinate with colleagues, and use reservation software to rebook itineraries and issue boarding passes while delivering friendly service to customers in a fast-paced environment.

Qualifications

• Must be 18 years or older.
• High school diploma, GED, or international equivalent.
• Possess a valid REAL ID-compliant, state driver’s license; able to travel for business as required; some license restrictions may apply.

Responsibilities

• Guide and direct incoming and outgoing aircraft on the taxiway to ensure safe, on-time gate entry/exit.
• Load, unload, sort, and transfer passenger baggage, cargo, and company materials up to 75 lbs.
• Drive ground equipment such as tugs and belt loaders to assist aircraft movement and baggage handling.
• Collaborate with internal teams to ensure safe, on-time departures.
• May clean aircraft interior and lavatories as needed.
• Create a positive start to a passenger's trip by greeting them and facilitating a seamless check-in and ticketing experience.
• Use reservation/ticketing software to rebook itineraries and issue boarding passes.
• Inform passengers about their trip and belongings and assist with processing passenger information for flights.
• Assist with baggage location and answer passenger questions in the Baggage Service Office if needed.
• Listen to passengers and resolve issues in line with company policies and procedures.

Skills

Communication skills

English fluency

Physical stamina

Teamwork

Customer service

Education

High school diploma or equivalent

Tools

Reservation software

Job description

Overview

Who we are:

Would you liketo work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on!Comeandwork with the best of the best at Envoy Airwhere you will join a team committed toprovidingoutstanding service.

We offer:

• Amazingemployee flight privileges within the American Airlines global network

• Training and development programs to take your career to the next level
• Comprehensive health and life benefits(subject to location)

Pay Rate: $14.36/hr

Responsibilities

How will you make an impact?

Responsibilities

• Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.

• Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials. Some of these items can weigh up to 75 lbs.
• Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
• Collaborate with the internal team to ensure a safe and on-time departure
• May clean the interior of the aircraft, clean and service aircraft lavatories
• Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
• Inform passengers through all aspects of their experience with Amercian Airlines by communicating appropriate information about their trips and belongings
• Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
• Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions

Qualifications

Who are we looking for?

Requirements

• Minimum age: 18
• High school diploma, GED, or international equivalent

• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; or otherwise maintain all necessary authority and identification to travel for business needs as required;some license restrictions may prohibit a candidate from being considered for this role.

• Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
• Flexible to work additional hours with short notice when operationally necessary
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
• Must be willing and able to work outside in variable weather conditions
• Must enjoy working under deadlines, working a physical job outdoors, and have an interest in the airline industry
• Abe to communicate in a clear, polite, and friendly manner
• Must be able to read, write, fluently speak, and understand the English language

• Authorized to work in the United States without sponsorship

#L3agents

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter@EnvoyAirCareers, on Instagram@EnvoyAirCareers, and on Facebook atFacebook.com/envoyaircareersandFacebook.com/EnvoyPilotRecruitment.