Airport Agent - Ramp and Customer Service

Envoy Air; Mosinee (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and fun team at a leading airline where your career can truly take off! As a Customer Service Agent, you will play a vital role in ensuring passengers have a positive start to their journey. This entry-level position offers comprehensive training and the chance to work in a fast-paced environment, all while enjoying the benefits of travel discounts and flexible shifts. With opportunities for both full-time and part-time work, you can balance your career with your lifestyle. If you love helping others and thrive in a customer-focused role, this is the perfect opportunity for you!

Benefits

Free travel for employees and family

Comprehensive health benefits

401(k) program with company match

Paid on-the-job training

Shift flexibility

Discounts on hotels and travel

Opportunity for overtime

Qualifications

• Must be able to lift up to 75 pounds and possess a valid driver's license.
• 18 years or older with a high school diploma or GED.

Responsibilities

• Greet passengers and provide check-in and ticketing assistance.
• Load and unload baggage while ensuring on-time departures.

Skills

Customer Service

Problem Solving

Physical Stamina

Education

High School Diploma or GED

Tools

Reservation/Ticketing Software

Job description

Overview

Come and work for Envoy Air, an American Airlines Group Company, at CWA and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.

We are hiring immediately, with no experience required!

Pay rate: __$14.91/Hr__

Responsibilities

What’s in it for you?

• Travel for free with your family and friends on flights across the American Airlines global network.
• Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
• Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
• In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
• Both full-time and part-time positions available.
• Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
• Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.

What you will be doing!

• Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave every day feeling fulfilled because you have the power to create a positive start to a passenger’s trip. Don’t let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
• This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
• No time for the gym? No problem! You will get a good workout in while lifting the customers’ bags onto the belt and seeing them off to their destination.
• Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.
• Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
• Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions.
• This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!

Qualifications

Requirements:

• Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; some license restrictions may prohibit a candidate from being considered for this role.
• 18 years or older.
• High school diploma, GED, or international equivalent.
• Ability to pass a pre-employment drug screen and background check.
• Authorized to work in U.S. without sponsorship.