Airport Agent - Ramp and Customer Service

Envoy Air Inc; Jackson (MS); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a stable and fast-growing airline where you will be challenged and stimulated in your career. This role offers the chance to work with a dedicated team committed to providing outstanding service. You will guide aircraft, handle baggage, and ensure a positive passenger experience. With comprehensive training and development programs, this position is perfect for those passionate about the airline industry. Enjoy amazing employee flight privileges and a supportive work environment that values your contributions.

Benefits

Employee Flight Privileges

Training and Development Programs

Health and Life Benefits

Qualifications

• Must be at least 18 years old with a high school diploma or GED.
• Ability to communicate clearly and work under deadlines.

Responsibilities

• Guide and direct aircraft on the taxiway for safe departures.
• Load and unload baggage and cargo, ensuring timely operations.

Skills

Communication Skills

Customer Service

Ability to Lift Heavy Items

Flexibility to Work Shifts

Education

High School Diploma or GED

Tools

Reservation/Ticketing Software

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air, where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Pay Rate: $14.35/Hr

Responsibilities

How will you make an impact?

• Guide and direct incoming and outgoing aircraft on the taxiway to ensure safe and timely entry or departure from gates.
• Load, unload, sort, and transfer passenger baggage, cargo/freight, and company materials, some weighing up to 75 lbs.
• Operate ground equipment such as tugs, belt loaders, and baggage carts to assist aircraft movement and baggage handling.
• Collaborate with team members to ensure safe and on-time departures.
• May clean aircraft interiors and service lavatories.
• Create a positive passenger experience by greeting travelers and providing seamless check-in and ticketing.
• Use reservation/ticketing software to rebook itineraries, issue boarding passes, and handle fees.
• Inform passengers about their trips and belongings, ensuring clear communication.
• Work with the team to process passenger information accurately and ensure timely flights.
• Address passenger issues related to flight interruptions in a friendly and timely manner.
• Assist in tracking baggage and answering passenger questions in the Baggage Service Office.

Qualifications

Who are we looking for?

Requirements:

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Valid, unexpired, and unsuspended REAL ID-compliant driver’s license or passport (some restrictions may apply)
• Ability to work rotating shifts, including days, overnights, weekends, holidays, and days off
• Flexibility to work additional hours on short notice
• Ability to carry, bend, lift, and turn with items weighing up to 75 lbs.
• Willingness to work outdoors in variable weather conditions
• Enjoy working under deadlines and have an interest in the airline industry
• Clear, polite, and friendly communication skills
• Ability to read, write, speak, and understand English fluently

• Authorized to work in the United States without sponsorship

#EnvoyOut

Please note: This description provides a brief overview of the position and is not exhaustive. Duties, responsibilities, and expectations may change.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight services under the American Eagle brand and ground handling for many American Airlines Group flights. Founded in 1998, headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago, and Miami, and a large ground operation in Los Angeles. Connect with us on Twitter (@EnvoyAirCareers), Instagram (@EnvoyAirCareers), and Facebook (Facebook.com/envoyaircareers, Facebook.com/EnvoyPilotRecruitment).