Airport Agent - Ramp and Customer Service

Envoy Air; Chattanooga (TN); On-site; Full time

Job summary

Join a dynamic and fast-growing airline, where you will play a vital role in ensuring safe and efficient operations. As part of a dedicated team, you will guide aircraft, handle baggage, and provide exceptional service to passengers. This position offers an exciting opportunity to work in a vibrant environment, develop your career, and enjoy amazing flight privileges. If you are ready to embrace challenges and thrive in a fast-paced setting, this is the perfect opportunity for you. Become part of a company that values your contributions and supports your growth in the airline industry!

Benefits

Employee Flight Privileges

Training and Development Programs

Comprehensive Health Benefits

Qualifications

• Must be at least 18 years old and possess a high school diploma or GED.
• Ability to lift and carry items weighing up to 75 lbs.

Responsibilities

• Guide aircraft on the taxiway to ensure safe and timely departures.
• Load and unload passenger baggage and cargo efficiently.
• Provide excellent customer service and assist passengers with inquiries.

Skills

Customer Service

Communication Skills

Physical Stamina

Problem Solving

Education

High School Diploma or GED

Tools

Reservation/Ticketing Software

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

PAY RATE: $13.80/HR

Responsibilities

How will you make an impact?

• Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.
• Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials. Some of these items can weigh up to 75 lbs.
• Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight.
• Collaborate with the internal team to ensure a safe and on-time departure.
• May clean the interior of the aircraft, clean and service aircraft lavatories.
• Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience.
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees.
• Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings.
• Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time.
• Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions in a timely and friendly manner.
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions.

Qualifications

Who are we looking for?

• Minimum age: 18
• High school diploma, GED, or international equivalent.
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; some license restrictions may prohibit a candidate from being considered for this role.
• Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off.
• Flexible to work additional hours with short notice when operationally necessary.
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
• Must be willing and able to work outside in variable weather conditions.
• Must enjoy working under deadlines, working a physical job outdoors, and have an interest in the airline industry.
• Able to communicate in a clear, polite, and friendly manner.
• Must be able to read, write, fluently speak, and understand the English language.
• Authorized to work in the United States without sponsorship.

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.