Airport Agent - Ramp and Customer Service

Envoy Air Inc; California; On-site; Full time

Job summary

A leading airline is seeking baggage handlers who will ensure the safety and efficiency of aircraft movement while providing outstanding customer service. The role involves guiding aircraft, handling baggage, and collaborating with internal teams to promote seamless travel experiences. Candidates should enjoy working in a physical environment, be able to lift heavy items, and have a high school diploma or equivalent. Join Envoy Air and grow your career with amazing flight privileges.

Benefits

Employee flight privileges

Training and development programs

Health and life benefits

Qualifications

• Minimum age: 18.
• Must have valid driver's license.
• Ability to lift items up to 75 lbs.

Responsibilities

• Guide aircraft safely on the taxiway.
• Load, unload, and transfer passenger baggage.
• Drive ground equipment for baggage handling.

Skills

Communication

Physical stamina

Time management

Education

High school diploma or GED

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best in aviation at Envoy Air, where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

PAY RATE: $16.50/hr!

Responsibilities

How will you make an impact?

• Guide and direct incoming and outgoing aircraft at the airport on the taxiway to ensure they are entering or leaving their gate safely and on time.
• Load, unload, sort as a baggage handler and appropriately transfer passenger baggage on the ramp, cargo/freight, and company materials. Some items can weigh up to 75 lbs.
• Drive ground equipment such as tugs, belt loaders, and bag carts to assist with aircraft movement and baggage handling.
• Collaborate with the internal team to ensure a safe and on-time departure.
• May clean the interior of the aircraft and service aircraft lavatories.
• Create a positive start to a passenger's trip by greeting passengers and providing a seamless check-in and ticketing experience.
• Use reservation/ticketing software to rebook itineraries, issue boarding passes, and handle fees.
• Inform passengers about their trips and belongings, ensuring clear communication.
• Work with the team to ensure passenger information is processed accurately and flights depart on time.
• Address passenger issues related to flight interruptions promptly and courteously.
• May work in the Baggage Service Office to track baggage and assist passengers.

Qualifications

Who are we looking for?

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Valid, unexpired, and unsuspended state driver’s license; some restrictions may apply
• Ability to work rotating shifts including days, overnights, weekends, holidays, and days off
• Flexible to work additional hours on short notice
• Ability to carry, bend, lift, and turn with bags/items up to 75 lbs.
• Willing to work outdoors in variable weather conditions
• Enjoy working under deadlines and in a physical outdoor environment
• Ability to communicate clearly, politely, and friendly in English

• Authorized to work in the U.S. without sponsorship

Please note: This description provides a brief overview and is not exhaustive. Duties and expectations may change.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service under the American Eagle brand and ground handling services. Founded in 1998, headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago, and Miami, and a large operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, Instagram @EnvoyAirCareers, and Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.