Airport Agent - Ramp and Customer Service

Envoy Air; Bloomington (IL); On-site; Full time

Job summary

Join a dynamic and fun team at an established industry player, where you can launch your career in customer service. This entry-level position offers a unique opportunity to engage with passengers and ensure their travel experience begins positively. You will be responsible for check-in procedures, utilizing reservation software, and managing baggage handling—all while enjoying the great outdoors. With flexible scheduling, paid training, and the chance to travel for free with family and friends, this role is perfect for those seeking a fulfilling career in the aviation industry. Don’t miss your chance to be part of a fast-growing team that values your contributions!

Benefits

Travel for free on flights

Comprehensive benefits package

401(k) with company match

Paid on-the-job training

Flexibility in shift trading

Major discounts on travel services

Qualifications

• Must be 18 years or older with a valid driver's license.
• Ability to lift bags weighing up to 75 pounds.

Responsibilities

• Greet passengers and provide check-in and ticketing services.
• Load and unload baggage while ensuring on-time departures.

Skills

Customer Service

Problem Solving

Physical Stamina

Education

High School Diploma or GED

Tools

Reservation/Ticketing Software

Job description

Overview

Come and work for Envoy Air, an American Airlines Group Company, at BMI and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.

We are hiring immediately, with no experience required!

Pay rate: $16.29 / HR

What’s in it for you?

• Travel for free with your family and friends on flights across the American Airlines global network.
• Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
• Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
• In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
• Both full-time and part-time positions available.
• Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
• Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.

What you will be doing!

• Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave every day feeling fulfilled because you have the power to create a positive start to a passenger’s trip. Don’t let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
• This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
• No time for the gym? No problem! You will get a good workout in while lifting the customers’ bags onto the belt and seeing them off to their destination.
• Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.
• Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
• Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions.
• This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!

Requirements:

• Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license; some license restrictions may prohibit a candidate from being considered for this role.
• 18 years or older.
• High school diploma, GED, or international equivalent.
• Ability to pass a pre-employment drug screen and background check.
• Authorized to work in U.S. without sponsorship.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT.