Airline Wheelchair Assistant

SP+; Billings (MT); On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Long/Short-term disability

Life insurance

Accident insurance

401(k)

Paid time off

Job summary

SP+ is hiring an Airline Wheelchair Assistant in Billings, MT. You will assist passengers needing mobility support at the airport, guiding wheelchair users from curb to gate and ensuring safety and comfort throughout the journey.

This is a physically demanding, on-site role requiring strong customer service, the ability to lift up to 75 pounds and push up to 300 pounds as needed, and the ability to obtain an airport badge.

Qualifications

• Experience in customer service preferred.
• Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs.
• Must be at least 18 years old and authorized to work in the United States.
• Able to obtain airport badge and complete training.

Responsibilities

• Push wheelchair passengers to and from gates.
• Roll passenger wheelchair safely down the jet bridge.
• Ensure wheel brakes are engaged before exiting the wheelchair.
• Complete wheelchair or incident reports as needed.
• Follow dispatcher gate orders and maintain professional interactions.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Physical stamina

Job description

Airline Wheelchair Assistant

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer‑first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check‑in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

A Wheelchair Assistant works at an airport facility and provides assistance to passengers traveling in wheelchairs.

• Push wheelchair passengers to and from gates
• Roll customer‑occupied wheelchair safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintain a friendly and positive attitude and be attentive to each passenger's individual needs, assisting passengers with any problems, questions, or concerns
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Carry out other duties as assigned

This is a physically demanding position which requires on‑the‑job security training and the ability to receive all applicable airport security badges.

Qualifications

• Must be at least 18 years of age
• Be authorized to work in the United States
• Must be able to clear a background and drug screen
• Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs up and down inclines throughout the shift
• Ability to lift passengers from the wheelchair to the seat on the plane
• Experience in customer service preferred
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
• Complete all required training including airport compliance
• Able to obtain an airport badge

Appearance Guidelines

Employees are expected at all times to present a professional business‑like image, even when working behind the scenes. The policy of the Company is that each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company's business standards.

• For all male employees, a fully grown in, well‑maintained mustache, beard, or goatee is permitted
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean & well‑maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

The employee regularly uses hands and fingers, communicates with customers and fellow employees, stands, walks, climbs, balances, stoops, kneels, crouches, twists, turns, stretches, and bends on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly and move in a relatively quick manner. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

Salary Range

$15.50 per hour

Benefits

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short‑term disability, life insurance, accident insurance, 401(k), and paid time off.

Equal Opportunity Employer

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law.

SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Location

Billing, MT 59105-1990, United States