Airline Wheelchair Assistant

SP+; Pittsburgh (Allegheny County); On-site; USD 17,908 - 23,419; Full time

Job summary

SP+ is seeking a Airline Wheelchair Assistant in Pittsburgh, PA to help passengers travel smoothly through the airport from curbside to gate. This role involves assisting mobility-challenged travelers, handling luggage, and following security procedures in a fast-paced environment.

The position requires physical stamina, ability to lift, and a background check. Competitive pay and benefits are included; training and airport badge access are provided.

Qualifications

• Must be at least 18 years of age.
• Be authorized to work in the United States.
• Must be able to clear a background and drug screen.
• Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs.
• Ability to lift passengers from the wheelchair to the seat on the plane.
• Experience in customer service preferred.
• Strong verbal and written communication skills.
• Complete all required training including airport compliance.
• Able to obtain an airport badge.

Responsibilities

• Push wheelchair passengers to and from gates.
• Roll customer-occupied wheelchair safely down the jet bridge.
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair.
• Complete any necessary wheelchair or incident reports.
• Follow dispatcher gate orders.
• Maintain a friendly and positive attitude and assist passengers with problems, questions, or concerns.
• Maintain professional relationships with colleagues and airport staff.
• Exceed customer service standards.
• Carry out other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Physical stamina

Background check readiness

Airport compliance training

Job description

Airline Wheelchair Assistant

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer‑first mindset to transform the travel experience – especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check‑in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeys – saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

A Wheelchair Assistant works at an airport facility and provides assistance to passengers traveling in wheelchairs. Responsibilities include pushing passengers in a wheelchair to and from their arrival/departure gate, and assisting passengers with moving luggage to their vehicles, taxi stands, parking shuttle stations, and rental car stations. Wheelchair Assistants must maintain a friendly and positive attitude and always be attentive to each passenger's individual needs. Communicating effectively and clearly. Asking each passenger the safety and security questions. This is a physically demanding position which requires on‑the‑job security training and the ability to receive all applicable airport security badges.

• Push wheelchair passengers to and from gates
• Roll customer‑occupied wheelchair safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintains a friendly and positive attitude and is attentive to each passenger's individual needs; by assisting passenger with any problems, questions, or concerns
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Carry out other duties as assigned

Qualifications

• Must be at least 18 years of age
• Be authorized to work in the United States
• Must be able to clear a background and drug screen
• Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs up and down inclines throughout the shift
• Ability to lift passengers from the wheelchair to the seat on the plane
• Experience in customer service preferred
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
• Complete all required training including airport compliance
• Able to obtain an airport badge

Appearance Guidelines

• For all male employees a fully grown in, well‑maintained mustache, beard or goatee is permitted
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean & well‑maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

Salary and Benefits

Salary Range: $15.00 per hour (+ tips)

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

Right to Work Poster

Right to Work Poster

Equal Opportunity Employer Statement

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail]. We are here to assist you.

Location

Pittsburgh, PA, United States