Airline Passenger Assistant (RSW)

ABM industries; Fort Myers (FL); On-site; USD 2,700 - 4,600; Full time

Benefits offered by this job

Benefits package

Tipping encouraged

Job summary

ABM Industries is seeking a reliable Airline Passenger Assistant (Wheelchair Agent) to support passengers needing wheelchair assistance at the client site in Fort Myers, FL. This role is highly customer-service oriented, and tipping is customary for exceptional service.

Responsibilities include safe transport of passengers in wheelchairs from retrieval to destination, assisting with baggage if needed, coordinating with dispatchers, and completing incident reports.

Qualifications

• Must be 18 years of age or older.
• No high school diploma, GED or college degree required.
• No experience required; on-the-job training provided.
• Preferred: One (1) year of customer service experience.

Responsibilities

• Follow safety precautions at all times while transporting passengers
• Positive interpersonal interaction with passengers
• Comply with all client and/or site security requirements and processes
• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds
• Assist passengers with baggage retrieval and transport, if necessary
• Coordinate assignments with dispatchers and gate Agents, if necessary
• Complete thorough Incident Reports

Job description

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request wheelchair assistance.

Passenger services positions are very customer service-oriented and "tipping" is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25-$100 per week.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1

• Follow safety precautions at all times while transporting passengers
• Positive interpersonal interaction with passengers
• Comply with all client and/or site security requirements and processes
• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds
• Assist passengers with baggage retrieval and transport, if necessary
• Coordinate assignments with dispatchers and gate Agents, if necessary
• Complete thorough Incident Reports

Required:

• Must be 18 years of age or older
• No high school diploma, GED or college degree required
• No experience required and on the job training provided

Preferred:

• One (1) year of customer service experience preferred