Airline Passenger Assist

ABM industries; Sacramento (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Tipping encouraged

Job summary

ABM Industries is seeking an Airline Passenger Assistant (Wheelchair Agent) to provide wheelchair transportation and passenger support at our client sites. The role is highly customer-service oriented, with tipping customary based on performance and locale.

The position requires strong interpersonal skills, adherence to safety procedures, and the ability to work with dispatchers and gate agents. On-the-job training is provided to new hires.

Qualifications

• Must be 18 years or older.
• No high school diploma, GED or college degree required.
• No experience required; on-the-job training provided.

Responsibilities

• Follow safety procedures when transporting passengers.
• Interact positively with passengers and provide exceptional customer service.
• Comply with client and site security requirements.
• Transport passengers in wheelchairs from retrieval point to destination.
• Assist passengers with baggage retrieval and handling when needed.
• Coordinate with dispatchers and gate agents as required.
• Complete thorough incident reports.

Skills

Customer service

Job description

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request wheelchair assistance.

Passenger services positions are very customer service-oriented and "tipping" is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25-$100 per week.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1

Hourly Pay: $16.90-16.90

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

• Follow safety precautions at all times while transporting passengers
• Positive interpersonal interaction with passengers
• Comply with all client and/or site security requirements and processes
• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds
• Assist passengers with baggage retrieval and transport, if necessary
• Coordinate assignments with dispatchers and gate Agents, if necessary
• Complete thorough Incident Reports

Required:

• Must be 18 years of age or older
• No high school diploma, GED or college degree required
• No experience required and on the job training provided

Preferred:

• One (1) year of customer service experience preferred