Airline Passenger Assistant

ABM Industries Inc.; Long Beach (CA); On-site; Part time

Job summary

A leading company is seeking an Airline Passenger Assistant (Wheelchair Agent) to enhance passenger service through wheelchair assistance at a client site in Long Beach, California. This part-time role involves customer interaction, transporting passengers, and ensuring safety protocols. No prior experience is needed, making it a great opportunity for those entering the workforce. Flexible evening shifts from 6 PM to 10 PM are available.

Benefits

Comprehensive benefits package

Qualifications

• Must be 18 years of age or older.
• No experience required; on-the-job training provided.
• Preferred: One year of customer service experience.

Responsibilities

• Follow safety precautions while transporting passengers.
• Provide positive interpersonal interaction with passengers.
• Safely transport passengers in wheelchairs.

Skills

Customer Service

Job description

The Airline Passenger Assistant, also known as the Wheelchair Agent, fulfills airline passenger service obligations for passengers who require or request wheelchair assistance. Passenger services positions are very customer service-oriented, and tipping is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25–$100 per week.

Pay Rate: $16.50/Hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and market data.

Schedule: Part-Time (6:00 pm to 10:00 pm)

Benefit Information:

ABM offers a comprehensive benefits package. For more information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM).

Basic Qualifications:

• Must be 18 years of age or older
• No high school diploma, GED, or college degree required
• No experience required; on-the-job training provided

Preferred Qualifications:

• One (1) year of customer service experience preferred

Responsibilities:

• Follow safety precautions at all times while transporting passengers
• Provide positive interpersonal interaction with passengers
• Comply with all client and/or site security requirements and processes
• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds
• Assist passengers with baggage retrieval and transport, if necessary
• Coordinate assignments with dispatchers and gate agents, if necessary
• Complete thorough incident reports

This position is suitable for someone just entering or returning to the workforce with limited experience and education. Military and veteran-friendly employer; veterans and candidates with military experience are encouraged to apply.