Airline Passenger Assistant

ABM Industries Inc.; Fort Myers (FL); On-site; USD 27,000 - 30,000; Full time

Job summary

A leading company in the aviation industry is hiring Airline Passenger Assistants to provide essential support for passengers needing wheelchair assistance. This customer-centric role emphasizes safety and interpersonal interaction, perfect for individuals entering the workforce or returning after a break. The position offers on-the-job training and a comprehensive benefits package, making it a great starting point for those looking to build a career in customer service.

Benefits

Comprehensive benefits package

Opportunity to earn tips

Qualifications

• No high school diploma, GED or college degree required.
• One year of customer service experience preferred.
• On the job training provided.

Responsibilities

• Transport passengers safely in wheelchairs.
• Complete Incident Reports as necessary.
• Coordinate with dispatchers and gate agents.

Skills

Customer Service

Interpersonal Skills

Job description

Hourly Wage: $13.00 Job Summary Details:
The Airline Passenger Assistant, also known as the Wheelchair Agent, fulfills airline passenger service obligations for passengers who require or request wheelchair assistance. Passenger services positions are very customer service-oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25–$100 per week.
Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visitABM Employee Benefits| Front Line Team Members| (Programa de Beneficios de ABM)

Basic Qualifications:
• Must be 18 years of age or older • No high school diploma, GED or college degree required • No experience required and on the job training provided
Preferred Qualification:
• One (1) year of customer service experience preferred
Responsibilities:
• Follow safety precautions at all times while transporting passengers • Positive interpersonal interaction with passengers • Comply with all client and/or site security requirements and processes • Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds • Assist passengers with baggage retrieval and transport, if necessary • Coordinate assignments with dispatchers and gate Agents, if necessary • Complete thorough Incident Reports
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1