Airline Passenger Assist

ABM Industries; Nashville (TN); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Tips encouraged

Benefits package

Job summary

ABM Industries is seeking a reliable Airline Passenger Assistant (Wheelchair Agent) to assist airline passengers who require wheelchair support. This customer-service oriented role may include tipping and aims to deliver exceptional service on site at our client locations.

No prior experience or education is required, on-the-job training is provided; candidates 18+ with strong interpersonal skills are encouraged to apply. A one-year customer service background is preferred but not mandatory.

Qualifications

• Must be 18 years of age or older.
• No experience required; on-the-job training provided.
• One year of customer service experience preferred.

Responsibilities

• Follow safety precautions at all times while transporting passengers
• Positive interpersonal interaction with passengers
• Comply with all client and/or site security requirements and processes
• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds
• Assist passengers with baggage retrieval and transport, if necessary
• Coordinate assignments with dispatchers and gate Agents, if necessary
• Complete thorough Incident Reports

Skills

Customer service

Education

No formal education required

Job description

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request wheelchair assistance. Passenger services positions are very customer service-oriented and "tipping" is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25-$100 per week.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1

• Follow safety precautions at all times while transporting passengers
• Positive interpersonal interaction with passengers
• Comply with all client and/or site security requirements and processes
• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds
• Assist passengers with baggage retrieval and transport, if necessary
• Coordinate assignments with dispatchers and gate Agents, if necessary
• Complete thorough Incident Reports

• Must be 18 years of age or older
• No high school diploma, GED or college degree required
• No experience required and on the job training provided

• One (1) year of customer service experience preferred