Airline Passenger Assist

ABM industries; Lubbock (TX); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM Industries is hiring an Airline Passenger Assistant (Wheelchair Agent) to provide wheelchair assistance and passenger services for airline customers. Pay is $12.00 per hour plus tips, with tipping customary and potential extra earnings.

This role emphasizes customer service and safety: follow safety procedures, assist with baggage, transport passengers in wheelchairs, coordinate with dispatchers and gate agents, and file incident reports.

Qualifications

• Must be 18 years or older.
• No high school diploma, GED or college degree required.
• No experience required and on the job training provided.
• Preferred: one year of customer service experience.

Responsibilities

• Follow safety precautions at all times while transporting passengers.
• Positive interpersonal interaction with passengers.
• Comply with all client and/or site security requirements and processes.
• Safely transport passengers in wheelchairs from their retrieval point to their destination within the client site or grounds.
• Assist passengers with baggage retrieval and transport, if necessary.
• Coordinate assignments with dispatchers and gate Agents, if necessary.
• Complete thorough Incident Reports

Skills

Customer service

Safety awareness

Job description

Pay: $12.00 an hour plus Tips!

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request wheelchair assistance.

Passenger services positions are very customer service-oriented and "tipping" is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25-$100 per week.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1

• Follow safety precautions at all times while transporting passengers
• Positive interpersonal interaction with passengers
• Comply with all client and/or site security requirements and processes
• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds
• Assist passengers with baggage retrieval and transport, if necessary
• Coordinate assignments with dispatchers and gate Agents, if necessary
• Complete thorough Incident Reports

Required

• Must be 18 years of age or older
• No high school diploma, GED or college degree required
• No experience required and on the job training provided

Preferred

• One (1) year of customer service experience preferred