Airline General Manager in Atlanta, GA (ATL)

Hallmark Aviation Services; Atlanta (GA); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company in airline operations is seeking a General Manager for their Atlanta location. This role involves overseeing operations, managing personnel, and ensuring compliance with safety standards while building strong customer relationships. Candidates should have substantial experience in passenger handling and managerial roles.

Benefits

Health benefits

Voluntary dental and vision plans

401K matching

Qualifications

• Minimum 10 years in passenger handling/airline operations.
• 3 years in a management role required.
• Fluent in English, additional languages a plus.

Responsibilities

• Lead and manage administrative functions for Hallmark Aviation in ATL.
• Ensure compliance with company policies and profitability.
• Build strong relationships with operational management.

Skills

Leadership

Communication

Analytical skills

Customer relations

Adaptability

Problem Solving

Education

High School Diploma or G.E.D.

Tools

MS Office

Job description

Airline General Manager in Atlanta, GA (ATL)

Tracking Code ATLMAY07 Job Description

Job Title: General Manager (ATL)

Department: Airport Passenger Handling / Above the Wing Operations

Reports To: Sr. Vice President / President

FLSA Status: Exempt

SUMMARY

Leads, directs, and coordinates all activities involved with Hallmark’s operational and administrative functions for Hallmark Aviation Services in Atlanta, GA.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Administration:

Lead and manage the administrative office for Hallmark Aviation Services at ATL Airport, oversee personnel files maintenance, recruitment, uniform supply and storage, training efforts, and all general HR functions.

Coordinate with all departments at Hallmark head office to ensure that internal and external customer needs are satisfied (Payroll, Operations, Training, Human Resources, Quality Assurance, and Marketing).

Profitability:

Ensure that each business unit operates within budget and contracted labor hours, and that all hours and re-chargeable hours are billed properly.

Ensure strict cost control and adherence to budgets.

Review operational records against projected budgets to determine future profitability.

Ensure efficient and profitable execution of contracts between the client and Hallmark Aviation Services.

Analyze marketing potential of existing accounts and recommend additional services.

Operations:

Ensure compliance with company policies, procedures, and standards, including safekeeping of funds and property, personnel, and grievance practices.

Provide effective and visible leadership, guiding and assisting all Business Managers.

Identify and develop future leaders for supervisory and management roles.

Interface with MCO airport authorities.

Ensure efficient staffing levels at all locations.

Service:

Identify and resolve service issues, including timeliness, staffing, and recruiting schedules.

Audit Quality Assurance quarterly; follow up with action plans and report progress to customer station management.

Ensure all accounts meet Key Performance Targets.

Safety:

Review all safety aspects, including new procedures and training. Maintain compliance with FAA/TSA mandated safety and security policies.

Customer Relations:

Build and maintain strong relationships with HAS customers' operational management.

Regularly meet with Business and Station Managers to review operational and administrative objectives.

Corporate Culture:

Oversee staff morale and communication with airline managers and staff.

Conduct quarterly Town Hall meetings for each business unit.

Encourage activities that foster camaraderie and celebrate small wins.

Build and promote strong leadership within the management team.

QUALIFICATIONS

• Excellent leadership skills
• Flexible availability, including weekends, holidays, and overtime
• Ability to build and maintain strong relationships with airline station managers
• Excellent communication and presentation skills (oral and written)
• Minimum 10 years of passenger handling or airline operations experience, with at least 3 years in management.
• Energetic, motivated, enthusiastic, with integrity
• Proficiency in MS Office, Excel, PowerPoint
• Ability to manage multiple tasks under pressure with minimal supervision
• Organized, creative, resourceful, entrepreneurial mindset
• Fluent in English, culturally adaptable
• Strong analytical and critical thinking skills with basic statistical knowledge

Required Skills

Basic Requirements:

• At least 18 years old with a High School Diploma or G.E.D.
• Proficient in English; additional languages may be required
• Basic math skills: addition, subtraction, multiplication, division
• Computer literate
• Ability to stand, bend, squat, reach, grasp, lift up to 70-100 lbs
• Ability to read and comprehend reference materials, instructions, policies, and procedures

Essential Requirements:

• Valid US work authorization
• Professional demeanor and presentation
• Flexible schedule and availability
• Background check, fingerprinting, drug screening required

Job Location: Atlanta, Georgia, United States

Position Type: Full-Time/Regular

Required Training: To be determined

Shift: Open availability required

Schedule: TBD

Language: English

Salary/Benefits: Salary to be discussed. Health benefits, voluntary dental and vision plans, 401K matching.