Airline General Manager

Trego-Dugan Aviation Inc; North Charleston (SC); On-site; USD 70,000 - 75,000; Full time

Job summary

A leading aviation company is seeking an Airline General Manager responsible for compliance with federal policies and effective communication within operational functions. The role requires strong leadership to foster employee development and ensure exceptional customer service at Charleston International Airport.

Qualifications

• Three years of supervisory/management experience in airline industry required.
• Must pass a ten (10) year background check and pre-employment drug test.

Responsibilities

• Establish and maintain safety compliance of aircraft and facilities.
• Coordinate training and ensure training requirements are met for all employees.
• Evaluate performance and implement measures to review service provided to airlines.

Skills

Communication

Planning

Organizational Skills

Education

High school diploma or equivalent

College degree (preferred)

Job description

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Trego-Dugan Aviation Inc provided pay range

This range is provided by Trego-Dugan Aviation Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $75,000.00/yr

Trego / Dugan Aviation has an Airline Ground Handling General Manager opportunity at the Charleston International Airport, North Charleston, SC (CHS)

General Purpose of Job:

This position is responsible for compliance with all aspects of the company and Federal policies within the day-to-day operation of the station. Must be able to communicate all airline business effectively to internal and external departments. Well-developed planning and organizational skills are required. Must be able to establish goals and objectives and continuously measure performance against these goals and objectives to raise the performance of the station. Responsibility to evaluate, manage, and provide ongoing feedback to employees, develop individuals, and encourage career advancement. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while managing people fairly and with respect. Must be committed to the importance of serving the customer and have an excellent customer service focus.

Essential Duties and Responsibilities:

• Establish and maintain safety compliance of aircraft, customers, facilities, and employee working environments. Address issues and provide corrective action as they warrant
• Ensure compliance with all Federal directives and security requirements. Audit to ensure quality assurance
• Ensure compliance with controlling of station expenses/costs and maintain an effective cost control program
• Establish airport and local community relations as liaison with airport city officials, FAA, TSA, policy and fire departments
• Coordinate airline vendor functions and actas the liaison for local contracts providing services to airlines, such as fueling, skycap, security, catering, cleaning, and ground handling.
• Evaluate performance and implement appropriate measures to review the service provided to airlines.
• Ensure compliance with all station manuals and monitor for current revisions and availability
• Ensure compliance with customer service, baggage handling, and departure dependability. Monitor and verify quality control.
• Establish effective and cost-efficient work schedules for all station employees.
• Participate in establishing interviews, hiring, and workforce requirements.
• Coordinate training and ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental, and local training issues.
• Provide feedback, research, and response to customer complaints/compliments in coordination with Customer Relations.
• Establish employee recognition programs for station achievements, i.e., safety, performance, and revenue collection programs.
• Work to establish contract revenue and actively pursue opportunities to ensure station profitability.
• Perform all functions of a Station Agent.
• Other duties as assigned by the Regional Manager.
• Must pass a ten (10) year background check and pre-employment drug test
• Must have the authorization to work in the U.S. as defined in the Immigration Act of 1986.

Competency/Behavioral Requirements:

• Be pleasant with others on the job and display a good-natured, cooperative attitude
• Be reliable, responsible, and dependable, and fulfill obligations.
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in challenging situations
• Accept criticism, deal calmly and effectively with high-stress situations, be open to change (positive or negative), and be prepared for considerable variety in the workplace.
• Willingness to take on responsibilities and challenges
• Be sensitive to others' needs and feelings, and be understanding and helpful on the job.
• Develop one's ways of doing things, abiding by TDA/Airline’s policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done
• Be persistent in the face of obstacles

Physical Demands:

Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the essential safe functions of the position.

OTHER REQUIREMENTS AND QUALIFICATIONS:

Education, Experience, and Training:Requires three years of supervisory/management experience in the airline industry. Must receive initial/advanced CSA/GOA Services training required by the airline. A high school diploma or equivalent, or a college degree, is preferred.

Knowledge:Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives & the procedures affecting CSA/GOA Services as well as general procedures for passenger processing and baggage transfers.

Licensing/Certification:Must possess a valid Driver’s License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airlines companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period; must possess the following certificate of training upon hire: De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training.

Miscellaneous Requirements: Must pass a background investigation with fingerprint-based criminal records checks by Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Safety-sensitive employees must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40.

Must be able to work various assigned shifts, including evenings and weekends.

Job Type: Full-time

Salary commensurate with experience, 70k to 75k

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

• Industries

  Airlines and Aviation

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