Airline Gate Assistant

Metropolis Technologies; Orlando (FL); Vor Ort; USD 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

Medical insurance

401k

Paid time off

Zusammenfassung

SP+ in Orlando is seeking an Airline Gate Assistant to support passengers at the boarding gate, including wheelchair assistance and isle chair transfer. The role demands a friendly, proactive approach and ability to follow gate instructions and security questions.

Responsibilities include assisting with boarding, maintaining safety procedures, and reporting as required. The role requires 18+ years old, US work authorization, and the ability to obtain an airport badge; prior customer service is a

Qualifikationen

• Must be at least 18 years of age.
• Be authorized to work in the United States.
• Must be able to clear a background and drug screen.
• Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs.
• Experience in customer service preferred.
• Strong verbal and written communication skills.
• Able to obtain an airport badge.

Aufgaben

• Push wheelchair passengers down/up jetbridge.
• Ensure wheel brakes are in place before exiting wheelchair.
• Assist passenger with isle chair transfer on the aircraft.
• Complete wheelchair or incident reports as needed.
• Follow dispatcher gate orders and guidance.
• Maintain a friendly, professional attitude and assist passengers with issues or questions.
• Maintain relations with airline staff and airport authorities.
• Exceed customer service standards.

Kenntnisse

Customer service

Verbal communication

Written communication

Physical stamina

Attention to detail

Ausbildung

High school diploma

Jobbeschreibung

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

An Airline Gate Assistant works at an airport facility and provides assistance to passengers traveling at the boarding gate. Responsibilities include assisting passengers with boarding the aircraft including moving passengers down/up the jetbridge and assist with isle chair transfer on the aircraft. The Airline Gate Assistant must maintain a friendly and positive attitude and always be attentive to each passenger’s individual needs. Communicating effectively and clearly. Asking each passenger the safety and security questions. This is a physically demanding position which requires on-the-job security training and the ability to receive all applicable airport security badges.

• Push wheelchair passengers down/up jetbridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Assist passenger with isle chair transfer on the aircraft
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintains a friendly and positive attitude and is attentive to each passenger’s individual needs; by assisting passenger with any problems, questions, or concerns
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Carry out other duties as assigned

Qualifications

• Must be at least 18 years of age
• Be authorized to work in the United States
• Must be able to clear a background and drug screen
• Must be able to lift up to up to 75 lbs and push a loaded wheelchair up to 300lbs up and down inclines throughout the shift
• Experience in customer service preferred
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
• Complete all required training including airport compliance
• Able to obtain an airport badge

Appearance Guidelines

Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.

• For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean & well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.

Salary Range

$14.00 per hour

Benefits

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail] . We are here to assist you.

Location

US-FL-ORLANDO