Airline Gate Assistant

SP Plus Corporation; Orlando (FL); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision insurance

401k plan

Paid time off

Job summary

SP Plus Corporation is seeking an Airline Gate Assistant in Orlando, Florida. The role involves assisting passengers at the boarding gate, helping with boarding and transfers while ensuring a friendly atmosphere. Candidates should be physically fit, able to lift and move heavy loads, and possess solid customer service skills.

The position offers hourly pay at $14.00, with eligibility for various benefits including medical, dental, and retirement plans. A commitment to maintaining a professional appearance is also required.

Qualifications

• Must be at least 18 years of age.
• Be authorized to work in the United States.
• Must be able to clear a background and drug screen.
• Must be able to lift up to 75 lbs.
• Pushing a loaded wheelchair up to 300 lbs.
• Experience in customer service preferred.

Responsibilities

• Assist passengers with boarding and transferring.
• Maintain a friendly attitude towards passengers.
• Complete wheelchair and incident reports.
• Follow dispatcher gate orders.
• Exceed customer service standards.

Skills

Customer service

Verbal communication

Written communication

Job description

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer‑first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check‑in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

An Airline Gate Assistant works at an airport facility and provides assistance to passengers traveling at the boarding gate.

Responsibilities include assisting passengers with boarding the aircraft including moving passengers down/up the jetbridge and assist with isle chair transfer on the aircraft. The Airline Gate Assistant must maintain a friendly and positive attitude and always be attentive to each passenger’s individual needs. Communicating effectively and clearly. Asking each passenger the safety and security questions.

This is a physically demanding position which requires on‑the‑job security training and the ability to receive all applicable airport security badges.

• Push wheelchair passengers down/up jetbridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Assist passenger with isle chair transfer on the aircraft
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintains a friendly and positive attitude and is attentive to each passenger’s individual needs; by assisting passenger with any problems, questions, or concerns
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Carry out other duties as assigned

Qualifications

• Must be at least 18 years of age
• Be authorized to work in the United States
• Must be able to clear a background and drug screen
• Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs up and down inclines throughout the shift
• Experience in customer service preferred
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
• Complete all required training including airport compliance
• Able to obtain an airport badge

Physical Requirements

While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

Appearance Guidelines

Employees are expected at all times to present a professional business‑like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.

• For all male employees a fully grown in, well‑maintained mustache, beard or goatee is permitted
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean & well‑maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

Salary Range: $14.00/hr

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

Location

US-FL-ORLANDO

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.