Airline Duty Station Manager - JFK Airport

Aer Lingus; New York (NY); On-site; USD 56,000 - 72,000; Full time

Job summary

Aer Lingus is seeking a Duty Station Manager for JFK Airport to lead ground operations and enhance customer experience. This role involves managing safety compliance, operational performance, and relationships with partners, ensuring excellence in service delivery.

Benefits

Professional growth within a global organization

Dynamic, fast-paced aviation environment

Qualifications

• 3-6 years of airline operations/customer service experience.
• Proven ability to influence and motivate teams.

Responsibilities

• Lead ground handling operations and ensure exceptional customer service.
• Manage relationships with ground handling partners and airport authorities.
• Develop initiatives to optimize efficiency and reduce operational costs.

Skills

Leadership

Customer-focused mindset

Problem-solving

Communication

Tools

Microsoft Office

Job description

Airline Duty Station Manager - JFK Airport

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This range is provided by Aer Lingus. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$56,091.00/yr - $71,698.00/yr

Position Overview

Lead our JFK Operations and Elevate the Customer Experience

Aer Lingus, Ireland's premier airline, is seeking an experienced Duty Station Manager to oversee our JFK operations. This pivotal role ensures excellence in ground operations, customer experience, and safety compliance while representing our brand in one of our key international markets.

Key Responsibilities

• Lead ground handling operations and ensure exceptional customer service standards
• Drive operational performance metrics including on-time performance
• Manage relationships with ground handling partners and airport authorities
• Implement safety management systems and ensure regulatory compliance
• Respond to operational disruptions with effective, customer-focused solutions
• Develop initiatives to optimize efficiency and reduce operational costs

Qualifications

• 3-6 years of airline operations/customer service experience
• Leadership experience with proven ability to influence and motivate teams
• Strong understanding of aviation regulations, ground operations, and safety systems
• Customer-focused mindset with commitment to service excellence
• Problem-solving skills and ability to make decisive decisions under pressure
• Excellent communication and relationship management abilities
• Computer proficiency including Microsoft Office applications
• Flexibility for 24/7 operational coverage as needed

Minimum Requirements

• Eligible to work in the USA without restriction
• Valid driver's license
• Ability to qualify as a Complaint Resolution Official (CRO)
• Excellent attendance and punctuality record

What We Offer

• Leadership role with a respected international airline
• Dynamic, fast-paced aviation environment
• Opportunity to shape customer experience and operational excellence
• Professional growth within a global organization

Salary: $56,091 - $71,698 based on experience. For immediate consideration, please forward your resume to [e-mail], Attention: Lisa Taylor, Staff Services Director by May 20th.

At Aer Lingus, we're committed to diversity and inclusion in our workplace.