Airline Customer Service Supervisor at ATL Airport 2050hr

Hallmark Aviation Services; Boston (MA); Hybrid; USD 85,000 - 116,400; Full time

Benefits offered by this job

Hybrid schedule

Medical, dental, and vision insurance

401(k) with company match

Job summary

WilmerHale in Boston seeks an IP docketing professional to support patent filings across multiple offices. You will maintain the docketing database, review USPTO and foreign communications, and ensure timely entry of deadlines.

This role emphasizes accuracy, responsiveness, and professional client service with a readiness to adapt to evolving rules. The incumbent will collaborate with IP staff to manage filings, train on new processes, and support a range of attorneys and secretaries.

Qualifications

• Knowledge of USPTO rules and patent docketing practices.
• Excellent written and verbal communication skills.
• Strong organizational abilities and attention to detail.
• Ability to meet deadlines with minimal supervision.

Responsibilities

• Manage patent docketing for multiple offices and ensure deadlines are met.
• Enter new records from filed patent applications and verify filing packages.
• Dedocket actions from responses and keep filing packages updated.
• Enter bar dates and target filing dates into CPI from notifications.

Skills

USPTO rules

Attention to detail

Communication

Organizational skills

Deadline management

Education

BA/BS or equivalent

Tools

CPI

Word

Outlook

Access

IPDAS

Job description

About the Role

Develops and promotes a collaborative atmosphere and provides confident, responsive support to clients, attorneys, paralegals and secretaries. Demonstrates a proactive and comprehensive approach to all aspects of docketing. Maintains the patent docketing database for all offices which include Boston, DC, New York, Denver and Palo Alto.

What You Will Be Doing

• Thoroughly reviews incoming USPTO and foreign associate correspondence daily for deadlines, enters appropriate information into the docketing database, report and save mail to client workspace working to complete process within one day. Bring any exceptions to the attention of the IP Docketing Supervisor.
• Enter new records into the docketing database from information contained in newly-filed patent applications, completes checklist and confirms filing package is filed in docketing workspace.
• Dedocket actions in the docketing database from information contained in newly-filed responses and other follow-on documents, complete checklist and move filing package in docketing workspace.
• Enters bar dates and target filing dates into CPI from information obtained from Patent Administrator’s New Matter emails.
• Develops and maintains strong knowledge of U.S. and foreign patent rules and is attentive to proposed rule changes. Works with IP Staff Training & Docketing Manager and Patent Administrators to prepare for rule changes.
• Demonstrates a strong commitment to professionalism, delivering high-quality service, and maintaining a positive, solution-oriented (“can-do”) approach. Effectively supports internal departments, external clients, and vendors through clear, courteous communication via electronic correspondence, telephone, and in-person interactions.

Required Skills

Required Experience

What You Will Bring to This Position

• Strong knowledge of USPTO Rules.
• Professional demeanor, exacting attention to detail, high quality work standards, and the ability to prioritize and perform effectively under pressure.
• Excellent oral and written communication skills.
• Excellent organizational and interpersonal skills necessary.
• Ability to meet deadlines with minimal supervision
• Strong computer skills necessary with experience in CPI, Word, Outlook, Access, IPDAS
• Ability to work overtime as needed.
• Remains open to technological change as generative AI becomes more integrated into the firm’s practice, actively develop comfort with new tools, and adapt how work is performed to support efficiency and innovation.

Education:

• BA/BS or equivalent experience

Experience:

• Prior IP prosecution experience in the capacity of a secretary, paralegal or docketer preferred.

Why Join Us?

• A values‑driven firm that fosters collaboration and respect
• The hiring range for this position is $85,000 - $116,400 annually, with final compensation based on experience, qualifications and internal equity.
• This position is eligible for a Hybrid Schedule
• Medical, dental, and vision insurance
• 401(k) with company match and profit-sharing options
• Paid time off and holidays
• For additional information about our benefits, please click here

Our Commitment

Wilmer Cutler Pickering Hale and Dorr LLP (WilmerHale) is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran, or any other protected status under applicable law. WilmerHale will make reasonable accommodation for qualified individuals with disabilities and otherwise as required by applicable law.

For more information about Equal Employment Opportunity, please click here.