Airline Customer Service Representatives (German Speakers Needed)

SilkRoad; Atlanta (GA); On-site; USD 25,000 - 29,000; Full time

Job summary

Hallmark Aviation Services is hiring friendly, professional customer service agents to support prestigious international airlines at ATL. German speakers are especially welcome, and the starting wage is $18.50 per hour.

This entry-level airline service role offers training in a collaborative team and opportunities to grow with a leader in ground handling. You will assist customers with fare quotes, boarding procedures, and check-in tasks while maintaining a high standard of service.

Qualifications

• Eager to learn new skills and adapt to a dynamic airport environment.
• Strong communication and listening abilities.
• Must be able to obtain security clearance from CBP.

Responsibilities

• Assist customers with fare quotes and boarding gate functions.
• Perform ticket counter, lobby, baggage counter, and gate check-in duties.
• Maintain professional interaction with passengers, clients, and crew.
• Translate or transcribe when possible.
• Handle cash, manifests, and labeling accurately.
• Operate data entry equipment confidentially.
• Follow policies and procedures for safety and security.

Skills

English proficiency

German language

Computer savvy

Eager to learn

Organized and logical thinker

Problem solving

Adapt quickly

Effective communication

Multitasking

High school diploma or GED

Education

High school diploma or GED

Job description

"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE"

WE ARE HIRING CUSTOMER SERVICE AGENTS FOR PRESTIGEOUS INTERNATIONAL AIRLINES IN ATL - STARTING AT $18.50/hr

German Speakers Needed!!!

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service...

...peace of mind

Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to Domestic and International Airlines atthe ATL International Airport. We cater to a distinctive clientele.

SUMMARY

Hallmark is NOW HIRING friendly, fun, and professional customer service agents to provide exceptional service to our international airline. Great entry-level airline opportunity. Apply today!

Basic Requirements

• Eager to learn new skills
• Organized and logical thinker
• Make quick and rational decisions
• Problem Solving
• Ability to adapt quickly to unforeseen situations
• Effective communication skills and good listening skills
• Able to multi-task and carry out duties in a dynamic environment
• At least 18 years of age, high school graduate or G.E.D equivalent.
• Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency
• Background Check, Fingerprinting required
• English proficient, German language is a plus.
• Computer savvy

DRUG SCREENING REQUIRED AT TIME OF HIRE

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

• Perform a variety of duties at an airport including: assist customers with fare quotes; boarding gate functions,
• Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals
• Maintain appropriate and professional interaction with airline passengers, Client(s), and Crew
• Translate, transcribe when possible
• Take care when handling company assets and be aware of costs associated with damage
• Complete accurate cash handling transactions, manifests, and labelling
• Operate machinery in accordance to operational policies and standards
• Operate computers, printers, & other equipment to enter, access, or manage data and information confidentially
• Reading, Interpretation & Comprehension of reference materials, Instructions, policies & procedures

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Varied shifts within a 24 hour clock
• Some overtime
• Occasional lifting of 23 kg; 32 kg with assistance.
• Long periods of standing and walking long distances
• Pulling, pushing and moving large bulky items including carts
• Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up items

Environmental Conditions: Involves continuous people interaction and exposure to aircraft sounds

Equal Employment Opportunity Statement

Hallmark Aviation Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hallmark Aviation Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.