Airline Baggage Service Office Supervisor

LinkedIn - Jobboard; Charlotte (NC); On-site; Full time

Job summary

A leading company in the transportation sector is seeking a Baggage Service Office (BSO) Supervisor to manage a team at CLT International Airport. The role entails supervising representatives who assist passengers with baggage issues, emphasizing customer service and efficient operations while offering extensive benefits, including medical and 401k.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid time off

Qualifications

• 2+ years supervisory and customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to work afternoons, evenings, weekends, and holidays.

Responsibilities

• Supervise Baggage Service Representatives.
• Ensure effective customer assistance for delayed or damaged baggage.
• Provide First Class Service to guests and clients.

Skills

Supervisory experience

Customer service

Communication skills

Problem-solving

Job description

2 weeks ago Be among the first 25 applicants

Overview

Bags, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

Overview

Bags, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

You will...

• This is a Baggage Service Office (BSO) Supervisor position starting at $18.00 per hour
• Full-Time Position Available
• Previous 2+ years supervisory and customer service experience are preferred - Paid Training
• Previous airline experience is preferred
• This position requires the ability and availability to work weekends and holidays
• Benefits:
• 401k - Medical Insurance - Dental Insurance - Vision Insurance
• Starting Pay $18.00 per hour
  
  

The BSO Supervisor will work in the CLT International Airport office at the airport to manage Baggage Service Representatives and ensure they are effectively working with customers to assist them with their delayed, damaged or pilfered baggage.

The BSO Supervisor must be empathetic and helpful to customers who have been separated from their belongings and must be resourceful when searching for valuable items or assisting a customer replace his/her damaged items.

Bags is the Baggage Service Office provider for a major airline carrier at the CLT International Airport . This commercial airline provides passenger and cargo transportation throughout North America, Central America, South America, the Caribbean, Europe, Asia and Australia.

• Supervise Baggage Service Representatives
• Provide First Class Service to guests, clients, and employees
• Supervise policies and procedures for Priority Parcel Service packages
• Supervise the Lost & Found/Left on Board items process for the airline at the Baggage Service Office
• Be knowledgeable of all aspects of the operation and continually ensure that operational goals are being met
• Provide employee feedback and promote a positive work environment that fosters teamwork
  
  

You have...

• Airline industry experience preferred
• BSO experience preferred
• Previous 2+ years supervisory and customer service experience are preferred - Paid Training
• Minimum 2 years management experience
• Strong verbal and written communication skills
• Proficient computer skills and attention to detail
• Ability to work afternoons, evenings, weekends and holidays
  
  

Appearance Guidelines

Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company's business standards.

• Clean & well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management
  
  

While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.

Salary Range: $18.00 per hour

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail]. We are here to assist you.

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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