Aircraft Technology Solutions Manager

Citadel Aviation; Dallas (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Citadel Aviation in Dallas is seeking an experienced Solutions Engineer to partner with Sales and customers on avionics, cabin, and connectivity across active pursuits. You will translate high-level requirements into technical options, guide quotes, and deliver demonstrations that differentiate our offerings.

The role blends customer advisory work (about 70%) with engineering translation (about 30%), requiring clear communication with executives and capability to move quickly from discovery to

Qualifications

• 5+ years in aviation or aerospace in a customer-facing technical role.
• Direct experience with avionics systems (installation, service, troubleshooting, or sales).
• Ability to translate customer requirements into technical specs.
• Strong presentation and demonstration skills, with executive audiences.
• Familiarity with cabin technology, connectivity, and cabin management systems.

Responsibilities

• Lead technology discovery with customers and shape the technology vision for aircraft avionics, cabin, and connectivity.
• Guide customers and Sales through technology options and configurations on active pursuits.
• Help Sales pull together quotes and proposals, aiming for same-day quotes on common upgrades.
• Design and deliver technology demonstrations for customers and prospects.
• Translate customer vision into validated requirements for engineering feasibility.

Skills

Customer-facing experience

Avionics knowledge

Presentation skills

Requirements translation

Executive communication

Cabin tech awareness

Education

Bachelor's degree or equivalent experience

Job description

About Citadel Aviation

Citadel Aviation has grown from a startup vision into a global leader in V/VVIP aircraft completions, maintenance, modifications, and luxury interiors. Located in Lake Charles, Dallas, and serving customers onsite where they're at, our teams deliver work on some of the most sophisticated narrow and wide body aircraft in the world. We have significantly expanded project volume since 2019, and that growth was built by people who take pride in doing the work right. Whatever your role, Citadel is a place to bring what you know and build what comes next.

About Citadel Aviation

Citadel Aviation has grown from a startup vision into a global leader in V/VVIP aircraft completions, maintenance, modifications, and luxury interiors. Located in Lake Charles, Dallas, and serving customers onsite where they're at, our teams deliver work on some of the most sophisticated narrow and wide body aircraft in the world. We have significantly expanded project volume since 2019, and that growth was built by people who take pride in doing the work right. Whatever your role, Citadel is a place to bring what you know and build what comes next.

Purpose

Essential Job Functions

Customer and Sales Advisory (Approximately 70%)

• Lead technology discovery with customers and prospects, and shape the technology vision for their aircraft across avionics, cabin, and connectivity.
• Guide customers and Sales through technology options and configurations on active pursuits.
• Help Sales pull together quotes and proposals when needed, with a goal of same-day quotes on common upgrades.
• Design and deliver technology demonstrations for customers and prospects.

Engineering Translation and Requirements (Approximately 30%)

• Translate customer vision into validated requirements Engineering can build against, and confirm feasibility before commitments are made.
• Build and maintain the standard configurations, quote references, and demonstration tools that make fast, consistent quoting possible.

Who You'll Work With

• Sales leadership, as a close advisory partner on pursuits; this is the role's closest and most constant partnership.
• Customers, as a primary technology point of contact during the sales and definition process.
• Engineering, to hand off well-formed, validated requirements and confirm feasibility.
• Planning and procurement partners, for the cost and schedule inputs behind quotes.
• Program teams, to ensure continuity from sale through delivery.

What Success Looks Like

• Consistently used and trusted by Sales on technology-influenced pursuits.
• Requirements handed to Engineering need minimal rework or re-interpretation.
• Sales and customers describe the technology conversation as well-informed and differentiated, not a generic feature walkthrough.
• Customers leave discovery and demonstration conversations with a clear, credible picture of what is possible for their aircraft, not just what is already built.

Requirements

Required

• Bachelor's degree in a related field, or equivalent professional experience.
• 5+ years of experience in aviation or aerospace in a customer-facing technical role, such as solutions engineering, technical sales, service sales, or technical account management.
• Direct experience with avionics systems, through installation, service, troubleshooting, or sales.
• Demonstrated ability to translate customer or business requirements into specifications a technical team can act on.
• Strong presentation and demonstration skills, with experience presenting to executives or high-net-worth customers.
• Working knowledge of cabin technology, connectivity, and cabin management systems, or a demonstrated ability to learn complex technical systems quickly.

Preferred

• Experience in business aviation or high-end aircraft completions.
• Experience building standard quotes, proposals, or sales enablement materials for avionics or cabin upgrades.
• Familiarity with emerging technologies that enable a seamless cabin experience, such as cabin network architecture, personalization, sensing, or control systems.

Supervisory Responsibilities

None. This is an individual contributor role.

Knowledge, Skills, And Other Attributes

• Excellent communication and presentation skills, comfortable with high-net-worth and executive audiences.
• Able to translate fluently between commercial vision and technical detail.
• Comfortable in an advisory role: influences quotes and deals without setting price or owning the final close.
• Works quickly and accurately, turning common requests around the same day without sacrificing quality.
• Self-directed and comfortable operating without an established playbook, since this function is being built from scratch.
• Curious about and current on emerging avionics, cabin, and connectivity technology trends.
• Builds trust quickly; treats Sales and customers as partners, not requesters.

Working Conditions

• This position is considered OFFICE WORK.
• Occasional on-aircraft or hangar exposure when supporting customer demonstrations.

Equal Employment Opportunity

Citadel Aviation, LLC. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, status as a protected veteran, or any other protected status in accordance with applicable federal, state, and local laws.